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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,218 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,218 reviews

May 17, 2025

I am rating a 5 for the Sevice dept. Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to More

by romeo1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

romeo1340 responded

If the dealership would honor the true car pricing i would be more than happy to purchase the vehicle. If not i will just proceed to another dealership. I was making a deal for a 2025 Camary, I already had financing from my Bank the Internet Manager Billy said to qualify for the TFS 500 incentive i had to financing through Toyota did all the paperwork and took a hard m credit check on my account. Was waiting for the paperwork for the deposit hold received nothing. Because they waited a day the Car is now 38911 from the 39974. Still nothing from the dealership.

May 20, 2025 -

romeo1340 responded

Because you waited the a day to try and make more money the TFS incentives i qualify is 1000 and the dealership discount of 1700. Now the dealership doesn't respond, everyone needs to make money but if you know what you are worth this dealership tries to tell you otherwise like you don't know what you are talking about. Internet Dept is alittle better than the sales but still a bad experience

May 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We're glad to hear that the service department met your expectations, but we're sorry to learn about the issues with our sales team. Your comments are important and will be shared internally as we strive to improve every aspect of our service. We hope you'll consider giving us another chance in the future. - Norm Reeves Toyota Dallas-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2025 -

Norm Reeves Toyota Dallas responded

Please reach out to me directly and I'd be more than happy to discuss this matter further with you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 16, 2025

I've dealt with this Toyota location for over 20 years, buying at least 4-5 vehicles. This past experience was one of the better experiences I have had. I have dealt with several area Toyota dealerships in More

by leonpattrick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your loyalty and kind words about Norm Reeves Toyota Dallas! We're delighted to hear that Luis made this experience one of the best. We look forward to serving you again in the future!

May 16, 2025

Great experience. Luis made it super easy. No surprise charges just tax title and license after advertised price. Would buy from this dealership again in future. More

by Jasonlchildress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Luis made your experience smooth and straightforward at Norm Reeves Toyota Dallas. It's great to know there were no surprises, just a seamless transaction. We look forward to assisting you again in the future!

May 15, 2025

Decent location, pretty good selection. Also happened to be the same dealership where I bought my first car (but it was Cowboy Toyota back in 2009) More

by lolorae13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for returning to Norm Reeves Toyota Dallas! We're lucky to have you as a customer for life!

May 15, 2025

Service adviser was very helpful in explaining all details and things needed to be done. More

by jimohsalami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Norm Reeves Toyota Dallas responded

Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 14, 2025

We are really happy with our car purchase from Norm Reeves. As a remote buyer, I think the communication and process could have been a little bit more clear and easy. Overall, we had a very positive e More

by Barry
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Norm Reeves Toyota Dallas responded

Barry, thank you for your feedback! We're glad to hear that overall you had a positive experience with Norm Reeves Toyota Dallas. We appreciate your input on the communication process and will work on making it clearer for future remote buyers. Enjoy your new car!

May 14, 2025

I had a great experience here. Yaela was amazing to work with and the entire time was a pleasurable experience. I highly recommend this location. More

by Nickcrunyon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Norm Reeves Toyota Dallas responded

Nickcrunyon, we're delighted to hear that Yaela and the team at Norm Reeves Toyota Dallas made your experience a great one. Thank you for recommending us!

May 13, 2025

Blanca Bermúdez she is very professional and good person Only on financial personnel not professional But we happy with the truck More

by JUANP9037
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blanca Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Norm Reeves Toyota Dallas responded

We strive for excellence and to provide our customers with an exceptional experience. Therefore, it is concerning to see that your experience fell short of that. However, I do see that you had a positive experience with Blanca. If you would like to discuss your experience in further detail, please feel free to contact me. Thank you, LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 12, 2025

Service guy was polite and straight forward. Easy to deal with. Would come back to see him. More

by eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Norm Reeves Toyota Dallas responded

Eduardo, thank you for the wonderful feedback about your recent visit here at Norm Reeves Toyota Dallas! Our team appreciates your support and looks forward to seeing you again in the future!

May 12, 2025

After 2 months long shopping for the right vehicle, finally got it on May 8. More

by alrillera
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Ahmad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jase Bryant
May 13, 2025 -

Norm Reeves Toyota Dallas responded

We're so glad you found the perfect vehicle here at Norm Reeves Toyota Dallas! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

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