North End Mazda - Service Center

Warranty work went awesome service was great! Service Staff is always very helpful and do there best to make the customer happy Service Staff is always very helpful and do there best to make the customer happy More

The customer service at North End Mazda was excellent! They were very accommodating to my busy schedule. They were willing to be flexible to best fit my needs. Will definitely go here again for service! They were very accommodating to my busy schedule. They were willing to be flexible to best fit my needs. Will definitely go here again for service! More

Everything I requested was done quickly and expertly. They also found a failing belt tensioner and replaced that along with a new belt. Somehow my seat position recall didn’t work; Also, I need to und They also found a failing belt tensioner and replaced that along with a new belt. Somehow my seat position recall didn’t work; Also, I need to understand if my TPMS is or isn’t working. The service writer tried to locate the display on the info screen but couldn’t find. Maybe next time. More

They do an excellent job servicing my car. I especially like the video clip of the underside of the vehicle. They make it convenient to schedule or reschedule and they are efficient and timely I especially like the video clip of the underside of the vehicle. They make it convenient to schedule or reschedule and they are efficient and timely. More

The service center was great at check in and check out. They service crew did a great job with my vehicle and completed in a timely manner. They service crew did a great job with my vehicle and completed in a timely manner. More

First service appointment at North End. I loved the video the tech was able to send me showing me what needed repair (nail in my tire). I was quoted a 90-minute appointment, but it ended u I loved the video the tech was able to send me showing me what needed repair (nail in my tire). I was quoted a 90-minute appointment, but it ended up being three hours, which was disappointing. However, these things happen and Collette was very accommodating. Love the car, the staff are all excellent, and I'm assuming the long wait was a one-time thing. More

They were very helpful and kind. They helped me schedule a time that would fit my schedule and kept me updated. They helped me schedule a time that would fit my schedule and kept me updated. More

I went in for an oil change and was recommended a brake flush for 40k miles. Upon immediately leaving the service center I noticed a part on the floor of my car (i later leaned it was my floor air vent) an flush for 40k miles. Upon immediately leaving the service center I noticed a part on the floor of my car (i later leaned it was my floor air vent) and every single one of my brake warning lights were on. I called the dealership immediately and someone named Justin (maybe Jason?) answered and I explained to him that I just left and could service relook at my car, there’s a part on the floor and all of my lights were on. He rudely responded that service closes at 4 and I’ll need to call back next week(it was Sat), mind you it was 4:05 and I had just left. I then asked what I’m supposed to do about the lights and the part on my floor, and extremely condescendingly he said I simply should move the part out of the way so someone is able to sit in the passenger seat and call back next week like he “just said”. Justin was extremely rude and condescending the entire phone call and never once offered to schedule me an appointment, or even the bare minimum write my number down and assure that they’ll call me first thing Monday. I had to bring it to another mechanic and pay even more money to get the air out of the brake lines and fix the floor air vent, I felt unsafe driving with so many brake lights on especially with my long commute. It also made me nervous that I had this unknown part left on the floor of my car coupled with the warning lights. I understand these things happen but the man who answered the phone truly could not have been any more rude. Stay far far far away from this place, there are so many other great service centers located in dealerships that actually have adequate customer service departments. More

Great Staff and Techs. All very professional and courteous. Now if you could just work with your extended warranty department on manners and etiquette. All very professional and courteous. Now if you could just work with your extended warranty department on manners and etiquette. More

Inspection was prompt, but offered a number of services that were unnecessary and had recently been done by my previous mechanic. The price quoted to replace spark plugs was obscene and gives me pause abo that were unnecessary and had recently been done by my previous mechanic. The price quoted to replace spark plugs was obscene and gives me pause about going back there for service. More