North End Mazda - Service Center

I have been going to this dealership for over 10 years for service with normal great service. The last two time, the service was not the best. The last time they over charged me for my repair and promised for service with normal great service. The last two time, the service was not the best. The last time they over charged me for my repair and promised me a discount that never happened. During my latest visit, the issue that is went in for was not fixed. I had to return the next day on another issue that was not fixed that they knew about. The service personnel has changed so I am not happy with the change. If I took this survey before my last two visits, I would have given them five stars. I did not work with Rob Newton on this visit. There was someone else that was in charge of service. Rob Newton is a great person to work with. I normally receive a price discount for being a long term customer. I have not been given that discount the last two visits. More

I love North End and everyone there!!!They always do I love North End and everyone there!!! They always do above and beyond. Everything you would want in a top quality, excellent dealership!! They ro I love North End and everyone there!!! They always do above and beyond. Everything you would want in a top quality, excellent dealership!! They rock!! More

Service was very good. They were professional & thorough. Technician replaced belts & gasket covers in time as projected. Scott was very nice & helpful. Thanks for the service. Technician replaced belts & gasket covers in time as projected. Scott was very nice & helpful. Thanks for the service. More

Even though I was late they still took me in and performed service as expected. The time for service was as expected and the wait was as expected.. performed service as expected. The time for service was as expected and the wait was as expected.. More

Great service. Friendly service providers and helpful. They are very accommodating. They explain the service and don’t do anything without my permission. I’ll be back and recommend North End. They are very accommodating. They explain the service and don’t do anything without my permission. I’ll be back and recommend North End. More

Service was performed as requested and in a timely manner. Liked the video provided by the service tech that shows what was being inspected and what recommendations are being made. Overall very good manner. Liked the video provided by the service tech that shows what was being inspected and what recommendations are being made. Overall very good experirence. More

Service is always easy and fast at North End Mazda, I'm always confident bringing my car there. I was offered a loaner vehicle since my service was a few hours. always confident bringing my car there. I was offered a loaner vehicle since my service was a few hours. More

Good service, resonable prices and a friendly, professional staff. That's why we've been customers for over 12 years. Will continue to do business there! professional staff. That's why we've been customers for over 12 years. Will continue to do business there! More

Outstanding, friendly and dedicated. Accommodating to my needs. That's why I always go back to North End Subaru/Mazda. Have always been treated kindly. needs. That's why I always go back to North End Subaru/Mazda. Have always been treated kindly. More

Rob Newton is an incredible leader of the service staff. He is such an asset to North End Mazda and a huge reason why I continue to have them service my vehicle. He is such an asset to North End Mazda and a huge reason why I continue to have them service my vehicle. More