North Park Toyota of San Antonio

Marc Esquibel and the team at North Park Toyota set the highest bar for customer experience! We purchased an older preowned vehicle here and felt like we bought the most expensive limousine in the lot - highest bar for customer experience! We purchased an older preowned vehicle here and felt like we bought the most expensive limousine in the lot - that says everything. Marc was highly professional, proactive and genuinely honest throughout the entire experience - our highest recommendation, this is where you want to buy a car (and we will again). The customer truly IS king/queen at North Park Toyota. If you're car shopping, this is worth your trip. More

Cipriano made our purchase a breeze. He was quick to respond, honest and had everything ready for our arrival. Financing was quick and also prepared for our visit. I hate wasting time in a dealership, b respond, honest and had everything ready for our arrival. Financing was quick and also prepared for our visit. I hate wasting time in a dealership, beyond impressed with his service. More

Needed an airbag replaced due to recall. Called and gave them the recall info. Said it would take a week to get part and about two hours to replace. Scheduled the repairs so we wouldn't be without th gave them the recall info. Said it would take a week to get part and about two hours to replace. Scheduled the repairs so we wouldn't be without the car for long. Take car in and it wasn't gong to be two hours.. Maybe get car back next day. Good thing I followed my daughter there or she would have been stranded. We live an hour away. Why bother scheduling? More

Best General Manager Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor y con sabiduria More

Underhanded Sales Tactics I saw a vehicle listed on website for $12,900. I go in and test drive it and every thing seemed fine. We started negotiating trade in value of my ve I saw a vehicle listed on website for $12,900. I go in and test drive it and every thing seemed fine. We started negotiating trade in value of my vehicle and trying to reduce cost of the purchase vehicle which goes from 9k-12k bluebook value used. They had an initial quote printed out when I went in which we made revisions on and they would scribble things out, draw arrows to new amounts, initial things, cross out amounts and was written in chicken scratch and impossible to even make out what the actual price was and they will try to confuse you with monthly payment amounts. These guys will NOT email you any quote or financing contract. I requested a cleaned up quote because of all the adjustments they made and wanted to take it home and review which they would not accommodate. They send an emails saying vehicle is XXX + fees - trade in = out the door price. This was not correct as there are loads of other fees they will attach and they will not send a quote or contract because they know its xx. They try to get you into the office and pressure you to sign any contract. They swear they will find good interest rates and even when they dont they will try to paint it as they found you an amazing deal. What they found for me was 6.35% interest over 5 years which would total out to more than the car was even worth. I know for a fact I can get 4.25% or below that right now. We are in the middle of a pandemic and just how grossly irresponsible they were not emailing me anything to review and instead trying to get the customer to come into office and blindly sign whatever they give you is terrible business. At the end they match me with someone else which was probably another tactic and this gentleman could not answer a simple question without going into some long, silly convoluted explanation and not answer any questions straight. Mind you at this point I knew I wasn't going to buy the vehicle because I was ripped off but was still interested in the sales pitch so I at least had a funny story to walk out with and tell friends. I said I was going to make a call real quick and walked the xxxx out. Thanks for wasting my time guys. I'll be sticking with Carmax. Way to represent yourself Texas. I look forward to moving back up North as soon as possible. More

Bad experience with buying parts here. Bought a new windshield. Arrived with damage on bottom corner which I did not catch until I reached my glass installer. Was basically told to go pou Bought a new windshield. Arrived with damage on bottom corner which I did not catch until I reached my glass installer. Was basically told to go pound sand when I reported the parts damage over the phone to them. If you buy glass from them, make sure you have time to open the box, remove the glass, remove the plastic and go through every inch of the edge of the windshield. Box was obviously opened before I even took possession of it too. More

Excellent Customer Service Mr Fred Duron is truly a blessing to this dealership, he not only provides his customers with service but with valuable advice on how to care for our Mr Fred Duron is truly a blessing to this dealership, he not only provides his customers with service but with valuable advice on how to care for our vehicles. I started requesting him because every time i got there at 7:00 A.M. he was always there and took care of me even though he was not my technician. He could have ignored me but instead went out of his way to expedite my vehicle. His disposition was not only friendly but respectful. Being old school i truly appreciate this characteristic. He amazes me because even over the phone he remembers who I am! Who does that? Thank you Fred for all you do sir. More

Made an appointment, had the vehicle we were looking for. Cipriano got the trade in price and out the door price right. Couldn’t have been easier. Finance was a breeze. Cipriano got the trade in price and out the door price right. Couldn’t have been easier. Finance was a breeze. More

Great experience. Oil change was done quickly and to my satisfaction. Great job.. I will continue to use the service department for all of my other Toyota vehicles. satisfaction. Great job.. I will continue to use the service department for all of my other Toyota vehicles. More