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North Park Toyota of San Antonio
San Antonio, TX
1,835 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,835 reviews
February 29, 2020
The service is first rate every time. Customer service is great and friendly. Profession in all that they do. Also thanks for giving us a military discount for serving our country. great and friendly. Profession in all that they do. Also thanks for giving us a military discount for serving our country. More
by davidgalloway
Employees Worked With
February 27, 2020
Absolutely do NOT come here We had called ahead of time to schedule an appointment to check out a vehicle that was on the website, it was confirmed to be at the dealership so me We had called ahead of time to schedule an appointment to check out a vehicle that was on the website, it was confirmed to be at the dealership so me and my wife packed our children in the car (8 weeks, 19 months) and went over. After our sales-person greets us he asks us about the car we wanted to see and tells us that during his lunch break, which had just ended, another person showed a customer the car and that they were test driving it. After that he wanted to show us a dodge and refused to tell us the price, waving any questions about it away with a "we'll find out about the price after X, Y, Z" and proceeded to push this car onto us after repeated rebuffs to his attempts. They took our old car's keys in order to appraise it and then kept the keys in their possession, effectively trapping us as they routinely disappeared for 10-20 minutes at a time to do this or that, while we were attempting to console our bored and hungry children, all the while refusing to accept that we did not want the vehicle he was intent on selling to us. We told the man that we would refuse to accept a total loan amount over a certain sum and he, within 5 minutes, presented us with an estimated car loan for the vehicle that he was still dead set on selling to us which was almost 4,000$ higher than the maximum we wanted to pay. At this point (about an hour and a half later) he tells us that the car we had set up an appointment to view had been sold to the other interested party and still attempted to sell us the other vehicle which we were now adamantly against. Our 8 week old is hungry and crying, so we attempt to console and feed him, while our 19 month old child is screaming and struggling to do anything he can in order to simply run free so we tell this man that we will not be buying a vehicle that we do not want for a price that is significantly higher than we felt like paying and that we wanted the keys to our car back so we could leave, he agrees and returns with the keys but that was not all. In addition to our keys, he returns with another employee as well who essentially tells me wife that she should get over her distaste and distrust for the car's manufacturer so I step in and tell the man that we will not be buying the vehicle whatsoever, that it is entirely too expensive, that we did not want this vehicle at all in the first place, and that our children are upset. The man immediately reacts poorly, looking as if he is struggling internally to not lose his temper at us, promptly stands up and bids us farewell as shortly as a person is capable of and returns our keys. The kicker is that I called the dealership today (the day after) and asked about the vehicle specifically and was told that it was there and a customer was test driving it, around four hours later they said it was bought. You read that correctly, the same vehicle that was sold the day before was being test driven and sold 24 hours later. These people absolutely do not operate in good faith and will lie to you without hesitation, stooping to the absolute lowest of tricks and dirty maneuvers just to get your money. I do not want the employees I dealt with to be subject to any negativity, I simply want people to be forewarned before coming to this place and being tricked in the same way that I was. More
by Brendon.baltazar
February 21, 2020
Excellent, professional service completed within the estimated time. Confortable facilities and complimentary snacks, water, soda and coffee made my stay enjoyable. Free complimentary multipoint inspec estimated time. Confortable facilities and complimentary snacks, water, soda and coffee made my stay enjoyable. Free complimentary multipoint inspection completed after addressing, at no charge, the recall issue on my 112,000 mile 2010 Prius. More
by Camy2012
Employees Worked With
Eloy Munoz, Service Advisor
February 20, 2020
Great dealership, we have purchased several vehicles from this place over the years and I have to say it’s been good. Four out of the seven have been Toyota vehicles, one Ford and two Jeeps. We always get th this place over the years and I have to say it’s been good. Four out of the seven have been Toyota vehicles, one Ford and two Jeeps. We always get the feel that we’re getting good quality from this dealership and with Toyota it’s no wonder! They have earned our business for sure! More
by Sgperezusmc
Employees Worked With
Jimmy Solis, Jimmy Solis, Mike Segura
February 19, 2020
Justin Pilcher deserves a pay raise; excellent customer service experience. Worked with us for several days to ensure our new Highlander was perfect. Thank you very much. service experience. Worked with us for several days to ensure our new Highlander was perfect. Thank you very much. More
by doug.erikson
Employees Worked With
Justin Pilcher
February 14, 2020
I will surely recommend this dealership to my family and friends because all of the staff made it easy and simple for me to purchase my vehicle. Since I called JC, pre-owned vehicle manager, he was friendly friends because all of the staff made it easy and simple for me to purchase my vehicle. Since I called JC, pre-owned vehicle manager, he was friendly and showed interest in helping me find a great deal. Then I spoke with Justin, used car salesmen, and he was able to keep me updated on the status of the vehicle and instilled me to trust and purchase the vehicle. I am beyond glad I drove 250 miles to pick up my new vehicle, and all thanks to the great team there at the dealership. I had a catastrophic experience at a close by dealership called Cavender Buick and GMC North a few days prior to reaching out to JC. It was their unwillingness of properly communicate with me and the sense of superiority over me as a buyer. They even went out of their way to make it a point that is I did not buy a vehicle from them then someone else will go and buy them that vehicle. They were not worried about customer satisfaction. Once again, thank you all for the great job and awesome staff. More
by Marin Ruiz
February 13, 2020
Zachary Johnston was very friendly. He set our expectations on the amount of time it was going to take. Everyone at the service was very friendly. expectations on the amount of time it was going to take. Everyone at the service was very friendly. More
by Mdgonz76
Employees Worked With
Zachary Johnston
February 12, 2020
Excellent customer service as a a Toyota owner, excellent reminders of maintenance needed and communication. Expect to stay as a long customer in next cars. reminders of maintenance needed and communication. Expect to stay as a long customer in next cars. More
by Quirinavalero
Employees Worked With
Clint
February 11, 2020
North Park Toyota Fred Duron never fails. Fred is always courteous, promptly serviced and returned my truck in less than one hour. For the past ten years, Fred has been Fred Duron never fails. Fred is always courteous, promptly serviced and returned my truck in less than one hour. For the past ten years, Fred has been the "GO TO" premier Advisor at NP. More
by Ruben
Employees Worked With
February 07, 2020
Excellent service and staff. The courtesy vehicle is also prompt and took me to work safely while my vehicle is under service. North Park also updated me on the progress of their work. prompt and took me to work safely while my vehicle is under service. North Park also updated me on the progress of their work. More
by CL
Employees Worked With
Nicholas Vasquez
