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North Penn Mazda

Colmar, PA

4.8
3,187 Reviews
Welcome to North Penn Mazda in Colmar, PA Serving your Philadelphia Mazda needs. We are your source for new and used cars in Colmar. If you're looking for a new Mazda, Certified Pre-Owned Vehicle, or a used car, truck, or SUV near Philadelphia, you'll find it here. Stop by or schedule a test drive online at your convenience. We offer discounts on a variety of services, be sure to check our site often for the ...
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181 Bethlehem Pike

Colmar, PA

18915

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Showing 3,187 reviews

September 25, 2019

Great Service! My entire experience was pleasant and inviting fro start to finish never once felt like I was getting something pushed on me. Everyone made me feel co More

by MEGFISCUS118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Freid, Tim Sheehan
Sep 26, 2019 -

North Penn Mazda responded

Thanks for sharing your experience with us! Enjoy your new Mazda! - Kyle Neith

September 25, 2019

Great service !!! Longtime customer, I come all the way back to North Penn even though I have moved out of the area.I have owned 3 Mazdas since the 1990s, all bought an More

by Northpennfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your feedback with us. We appreciate you driving to still come visit us! Customer satisfaction is our #1 goal and it seems as though we have achieved that with you over the last 20+years! We look forward to seeing you at your next service.

September 21, 2019

State Inspection & oil chang This dealer takes advantage of state inspection to increase service costs. Failed for “tire damage” after previously passing vehicle two other times w More

by RWEIGHTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wil Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

North Penn Mazda responded

Thank you for taking the time to write your review, we are truly sorry we were unable to pass the vehicle for inspection due to the damage to the sidewall of the tire. Despite our dealership’s commitment to accommodate customer needs and request as much as possible, we were not able to without having a new or safe tire on the vehicle. The inspection manual is very clear on the damage to the sidewall of a tire failing the annual PA state inspection. As for the charges you incurred, our policy is that once the vehicle leaves the premises after a failed inspection, the inspection charge would need to be repaid as the inspection needs to be performed a second time. The reason for this is because if something happens after the car leaves the premises causing a component of the vehicle to be put into an unsafe condition and we don't reinspect the vehicle, it could be catastrophic for our customer. While we take pride in our customer service, we realize that we will have customers that are unhappy with our decisions. I did put the credit on your account as promised. If there is anything I can do in the future please don't hesitate to contact me. Thank you! Amanda Young Service Manager 267-956-1160.

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September 19, 2019

Another great North Penn Mazda service visit Routine maintenance and recall software fix. The work was finished in much less time than estimated. The service staff were and always are all friendl More

by nvpinto1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

North Penn Mazda responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Wil was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

September 19, 2019

Super Service! I have been a loyal service client of North Penn for over 10 years. I am always treated as a VIP and no matter what I need your team will drop every More

by Frannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
September 16, 2019

I always buy Mazda’s 😊 Simple no hassle process. My salesperson knew just what to find me. I had my sparkling clean used, almost new car the next business day. More

by cstierly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Sep 26, 2019 -

North Penn Mazda responded

Thanks for the great review! Enjoy your new car! - Kyle Neith

September 16, 2019

Customer service The costumer service was great they gave me a rental even know I didn't reserves one they made sure to accommodate me which was great! More

by MORRISON10293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Catie. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

September 13, 2019

Excellent Great customer service as always! Wil Jones is great at his job very professional and very helpful, I will continue to do Business here even tho it i More

by LUGONESG83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

North Penn Mazda responded

Hearing that you had “excellent” experience is the best thing we could hope for! Your recommendation means a lot to us and we will be sure to share it with Wil. Thank you for taking the time to send the feedback over!

September 10, 2019

Mazda CX5 Wil Jones handled my 5K service friendly and professionally. He is my go to person whenever I come in for service. He is courteous and knowledgeable. More

by THBEST2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Wil Jones. We will be sharing your feedback amongst our team and look forward to seeing you at your next service visit!

September 09, 2019

Squirrels decided to move in to my engine compartment Heard banging around coming from under the hood. Popped it open and took a look. Saw 2 beady eyes looking back at me. Squirrels nest!! I didn't know w More

by TAMERAAZIMMERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sheehan
Sep 10, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with Wil. He was hesitant on opening the hood of the car as he was waiting for those beady eyes to appear! I am glad we were able to evict the critters and get you back on the road feeling confident. If there is anything else we can do in the future please let me know!

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