North Penn Mazda

Routine service I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expecte I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expected time. Cashier checkout was not pleasant however. Paying with credit card and both choices said debit - which I didn’t want. I asked and the young woman said ‘choose top one.’ When I said said it says debit - she said with and attitude ‘I said choose the top one.’ The next screen also included ‘debit’ and I asked again to be sure. She responded with more attitude ‘choose the top one.’ She never stood up to help or show me. When I was finished I said ‘I really felt talked down to’ she never apologized and got very defensive. This has not been my usual experience at North Penn. However, I left pondering future service. More

Great Service and Salesmanship From sales to service the experience here has been consistent for the last six years from my inception of leasing the first car. Everyone has great f From sales to service the experience here has been consistent for the last six years from my inception of leasing the first car. Everyone has great followup from the moment you enter the service department. Will has been my contact and is most polite and professional. He stands out with this knowledge and eagerness to assist. Dan in Sales has been my point of contact from the beginning. No matter how trying I can be with my questions, he is cool and polite. He makes the experience relaxing and is always accessible even on his days off. Can't beat that. I have recommended this dealership to my friends who may be looking for a Mazda. This is my third one. More

a ok worked out for me went out of there way communicated well with me just make sure I get my extra key. came back on Wednesday got the inspection stickers put on. went out of there way communicated well with me just make sure I get my extra key. came back on Wednesday got the inspection stickers put on. More

Excellent Service! I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service rig I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service right away. The courtesy shuttle was a plus too! More

Straight forward and no hassles. John sells at NP Mazda really was mo pressure, and quick to help with all questions. Pricing was reasonable and the dealer was able to find the vehic John sells at NP Mazda really was mo pressure, and quick to help with all questions. Pricing was reasonable and the dealer was able to find the vehicle in the colors desired in short order. More

Excellent service in rental dept. I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up a rental. The representative (Cameron? I think his name was) handled all the customers efficiently and with respect. I appreciated him getting me through the line as quickly as possible so that I could be on with my evening. The next day, Will from service brought my car up and cleaned off the ice and snow. I appreciate the extra effort. Thank you! More

A very pleasant, customer-friendly experience! Vinny DeNardo and his team were excellent from beginning to end. I wanted to lease a CX-5 but had trouble finding the right price. I told him what pri Vinny DeNardo and his team were excellent from beginning to end. I wanted to lease a CX-5 but had trouble finding the right price. I told him what price I was seeking and he actually BEAT it! Way lower than other dealers quoted. He also helped me with a great price on damage to my car coming off a lease. He was friendly, not pushy at all and just very fair. I'll be back for sure. More

Always great! Been coming here for years. Both sales and service are phenomenal. Really great people and breaks the typical stereotype of a car dealership. Wouldn Been coming here for years. Both sales and service are phenomenal. Really great people and breaks the typical stereotype of a car dealership. Wouldn’t go anyplace else. More

Pro-active team Much to my surprise, the car did not start during a cold snap at 12 deg. Thank full for the work and effort to jump start the car to get it into the g Much to my surprise, the car did not start during a cold snap at 12 deg. Thank full for the work and effort to jump start the car to get it into the garage for the scheduled service. The car was put on a charger to help evaluate the battery. The battery tested both good and bad. The nice part was being kept in the loop on the problem. If I had not known I would be struggling during this latest cold snap at 0 deg. Thank you for the honesty and consideration! More