North Penn Mazda - Service Center

North Penn mazda is a wonderful place. They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any More

Wil and the gang at North Penn Mazda are awesome. I have been going there for years and always have a great experience. I have been going there for years and always have a great experience. More

Great experience. Did most prep ahead of time, came in, took it for a test drive and bought it all in about an hour Did most prep ahead of time, came in, took it for a test drive and bought it all in about an hour More

Good communication and he was pleasant , offered option of oil change while he had my car. of oil change while he had my car. More

Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More

Hello. Cost for oil change excessive. Why charge a battery under warrenty. Fell free to call Thank you Cost for oil change excessive. Why charge a battery under warrenty. Fell free to call Thank you More

Will is always pleasant. He explains things to me in a simple manner so that I understand what needs to be done to my Mazda. He explains things to me in a simple manner so that I understand what needs to be done to my Mazda. More

Great communication through out the process. The loaner car was a nice perk. Thanks again The loaner car was a nice perk. Thanks again More

Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware of ongoing service deals. Without Catie’s expertise I may have gone elsewhere for my tires, but she talked me into going with Mazda and I am glad I did! So thankful for her help and knowledge of the services offered! More