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North Penn Mazda - Service Center

Colmar, PA

4.8
2,003 Reviews

2,003 Reviews of North Penn Mazda - Service Center

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December 29, 2022

Always courteous and professional service. The work done has always been extremely good, and the providing of loaner vehicles has been accompanied by excellent service More

by johnlarry961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

I bought my car at the old Sussman agency that is now called Rosenthal. But I like your agency so much better and that’s why I’m doing my service with you guys do a great job and I will buy all my future More

by iqdriving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

Catie, Wil, and Amanda are some of the best customer advocates you can meet! They are helpful, insightful and genuinely get to know their customers! More

by PAUL.CULLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sheehan
December 22, 2022

I had my car in to be detailed to get it ready for the ravages of winter weather. They did an excellent job. My 8 year old car looked brand new. They provided transportation both ways for me while the car More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay and Shane
Dec 23, 2022 -

Carolyn responded

Great doing business with North Penn Mazda

December 22, 2022

Technician was professional and efficient. Waiting room comfortable. Appointment made convenient to my schedule. Done More

by tenrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

The service managers are always pleasant and explain needed repairs.They have a comfortable waiting room and inside drop off area. They also provide a video analysis of your car and the work to be perfo More

by Joe K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

Everyone was very helpful and kind. They communicated the process and costs up front, which allowed for no surprises. Film with tech was fantastic! More

by Mkvhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
December 17, 2022

Not happy. Took 2 hours for a simple oil change and it tried to get roped into paying out the xxx for the most random xxxx More

by Notcomingback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 20, 2022 -

North Penn Mazda responded

Dear Notcomingback, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit? I am here to help and hope to provide a resolution. Respectfully, Amanda Young

December 15, 2022

I went in for a regular service check-up. Staff was prompt and friendly. And I was in and out in under an hour which I’ve never experienced at other regular service check-ins. More

by rjcuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2022

Ananda and Will are great and knowledgable. The service department is always accomidating. Love the walk through videoes. Work is always completed in a timely manner. Love this dealership. More

by ldevicaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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