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1,986 Reviews of North Penn Mazda - Service Center
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October 27, 2022
Was not offered the help we needed. Did not believe us about what happened with our car and made assumptions that were not true. I called the Mazda corporation and was given good advice Did not believe us about what happened with our car and made assumptions that were not true. I called the Mazda corporation and was given good advice. Went to another Mazda dealership and problem is being taken care of. More
by Cosmet
Verified CustomerEmployees Worked With
October 26, 2022
My car went in for service for fuel pump recall. I got it back and it broke down in the middle of an intersection a few days later, leaking gas all over the road. To get my car from the impound lot I got it back and it broke down in the middle of an intersection a few days later, leaking gas all over the road. To get my car from the impound lot to North Penn Mazda I had to use Mazda roadside assistance which was a nightmare. Then gas leaked inside of my car so the seat foam needed to be replaced. All of this took two weeks. When I initially called to inform the service center that my car broke down, no one was empathetic and I wasn’t offered a rental call right off the bat. I was offered a rental car 4 days later. To get the gas smell out they had to use an oxidizer and now my car smells like chemicals. I can’t even drive it without feeling nauseated. Also, I was told that the entire car would be detailed when I picked it up and the inside looks exactly the same from when I had last seen it. Whoever detailed it did a terrible job. Overall, I’m really upset this happened and still have a sour taste in my mouth (literally) about North Penn Mazda. More
by Sarahsuman12
Employees Worked With
October 25, 2022
Such a pleasurable experience. Easy to make an appointment, efficient drop off, friendly staff, and excellent communication throughout. I don’t know how it could be any better Easy to make an appointment, efficient drop off, friendly staff, and excellent communication throughout. I don’t know how it could be any better More
by rg2277
October 22, 2022
Setup appointment to check the battery in my car. I was not told that I would be charged for the diagnosis. Also told a new battery is 500. Went to auto supply store and picked one up for half th I was not told that I would be charged for the diagnosis. Also told a new battery is 500. Went to auto supply store and picked one up for half that. Only after picking up my car and having to pay for the diagnostic. Certified pre owned gives you no benefit More
by mattdjohnson
Employees Worked With
October 21, 2022
The car inspection and all work requested were completed properly. All workers were very nice. properly. All workers were very nice. More
by BozFlyr
Employees Worked With
October 21, 2022
A very pleasant experience. I especially like the video report on my beloved car! Well done. I especially like the video report on my beloved car! Well done. More
by kbnadig
October 21, 2022
Friendly trustworthy staff. They always communicate to let you know what is going on or if the work is complete. They always communicate to let you know what is going on or if the work is complete. More
by NBROADSMITH
October 19, 2022
Very efficient. Communicated well and helpful with getting a rental car while my car was being worked on. Communicated well and helpful with getting a rental car while my car was being worked on. More
by megan_k
October 19, 2022
Very responsive and prompt with service. Car loaner program could stand a little bit of an improvement Car loaner program could stand a little bit of an improvement More
by DTATE32
October 19, 2022
Amanda was a huge help and resolved the issue She was the only one that was able to help in my situation the only one that was able to help in my situation More
by sapphire9269
Employees Worked With
