North Penn VW

Life Saving Service ! Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hu Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hurt :) ) Went in to have the oil changed and have the car checked out and I received a TXT when the car was being serviced and a video of the dangerous problem that was found. Turns out I had a bubble in one of my front tires and if it had a blown I could have ended up in a very serious accident ! Erin explained the problem and had already researched to identify that the tire was still under a warranty (having purchased it last year and it conly cost me roughly $25 to have the tire mounted and balanced. So Erin saved me money and possibly my life ! So needless to say I will NEVER go any place else to buy a VW or have it serviced. Unfortunately for Tim Norotiana my 2013 VW Passat is in great shape so it will be a little while until I buy my 3rd car from him. "Carpe Diem" Howard N. Reid Jr. More

Windshield replaced This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was given a courtesy ride home and then back to the shop after the work was completed. I'm aware I could have the work done cheaper elsewhere, but I trust genuine VW parts and labor. More

Happy with the outcome Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire in no time at all! I strongly recommend the tire warranty plan! More

Great service They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. More

Bought 2 vehicles, zero regrets Bought our first VW from North Penn. Best price in the area and our salesman Tim Notoriani gave us a great buying experience. Now a year later, family Bought our first VW from North Penn. Best price in the area and our salesman Tim Notoriani gave us a great buying experience. Now a year later, family has grown and we upgraded to an Atlas and we absolutely love it. Once again dealt with Tim and he did not disappoint at all. Great place to buy, super friendly and knowledgeable staff. Highly recommend this dealership! More

Express service Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in 45 minutes. When I reviewed my inspection papers, the back tires were notated as out of alignment based on their findings. I was never told of this and didn't notice it until I reviewed everything at home. I wish the technician or desk person mentioned it to me. It wasn't on the technicians recording either. If I knew, I would of had it done More

Good service bad rental policy Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by s Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by service or rental center, and was charged 2 day for having my vehicle for exactly 26 hours and only putting 8 miles on the rental. Additionally vw/mazda is one of the few dealers that make customers pay for rental car when my car had to be brought in for 2 recalls fixes. This was unfortuante, and a slap in the face when i was charged for 2 days. I was reimbursed only after multiple conversations with rentals staff and management. More

Everything Explained in Detail Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two i Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two items that were discovered during the inspection were explained with why, cost, and time. More

Really glad we drove the extra mile. Everyone was really great and easy to work with,Came to look at a used car we saw on the internet.and left with it.WONDERFUL Everyone was really great and easy to work with,Came to look at a used car we saw on the internet.and left with it.WONDERFUL More

Amazing Courteous, friendly service. Relaxed sales & service. Great dealership. So far, I love my Beetle. I can’t imagine that Beetle sales are that poor of t Courteous, friendly service. Relaxed sales & service. Great dealership. So far, I love my Beetle. I can’t imagine that Beetle sales are that poor of the Beetle that production ends this year. I get a lot of compliments about this car! More