North Penn VW

Atlas Service Recently had to have some warranty work done on my Atlas. The team did a fast job and communicated well prior to service and during the time my vehicl Recently had to have some warranty work done on my Atlas. The team did a fast job and communicated well prior to service and during the time my vehicle was being serviced. More

An excellent experience as usual I have always found N. Penn VW to be reliably good for maintenance. I usually wait for service and like the comfortable waiting room and good atmosphe I have always found N. Penn VW to be reliably good for maintenance. I usually wait for service and like the comfortable waiting room and good atmosphere. Also, I have bought four vehicles from them and will continue to make them my first place to shop. More

Wonderful new car buying experience Everyone we came across was extremely knowledgeable & offered excellent customer service. We would recommend buying a car at North Penn VW to anyone! Everyone we came across was extremely knowledgeable & offered excellent customer service. We would recommend buying a car at North Penn VW to anyone! Just ask for Tim! More

Always welcoming ; feels like family... they know me and my car. They suggest services that are near the due date --this helps me manage my time; and they respect if ; feels like family... they know me and my car. They suggest services that are near the due date --this helps me manage my time; and they respect if I decline. More

20k service, in and out fast. As always North Penn Vw did an excellent job. Efficient, friendly and job well done. It's nice to see familiar faces and feel like a valued customer. As always North Penn Vw did an excellent job. Efficient, friendly and job well done. It's nice to see familiar faces and feel like a valued customer. More

Exceeded my expectations in every regard This was my first new car buying experience, sales rep Antonio was awesome with showing me the features of the new Jetta and letting me take a long te This was my first new car buying experience, sales rep Antonio was awesome with showing me the features of the new Jetta and letting me take a long test drive on one with an auto, as well as a shorter test drive in the manual transmission car I purchased. Antonio was polite, informative, and engaging, and understood exactly what I was looking for in a new car. I was preapproved for my new vehicle loan prior to coming in, but some changes in the preapproval offer had to be made to accommodate registration costs and the higher doc fees involved with registering the car in my home state (I'm not from PA). John was very polite and forthright in explaining these facts but it also helped that I had the expectation that things would be a little different with respect to my loan when after the deal was done. Jason Hartman was also helpful and informative when it came to closing the deal and signing the paperwork. He explained the meaning and implications of each document, gave me enough time to read before signing as I needed it, and didn't pressure me into buying wheel and tire coverages or gap insurance (I have gap insurance through my insurance carrier at a lower rate). Overall my experience was the opposite of my expectation. The environment was no pressure, the process was actually fun, and the new car is fantastic. More

Thanks Erin fit my car in upon learning that my brakes were involved and got me a gratis rental car when the part needed to be ordered Erin fit my car in upon learning that my brakes were involved and got me a gratis rental car when the part needed to be ordered More

Excellent customer service I just leased my second car from North Penn VW, and I’m sure I will be back for a third. By far the best customer service I have experienced at any d I just leased my second car from North Penn VW, and I’m sure I will be back for a third. By far the best customer service I have experienced at any dealership. From sales, to management, to financing, to service department, everybody I have encountered has been excellent and put my interests first. I would highly recommend North Penn VW to anybody looking for an easy car buying/leasing experience, affordable price, and continued great service on your vehicle. More

Very helpful and polite. They are very helpful in explaining what was wrong with my car, worked with my schedule and provided a rental car. They are polite and returned my cal They are very helpful in explaining what was wrong with my car, worked with my schedule and provided a rental car. They are polite and returned my calls to answer my questions. More

very good staff Very kind staff . Well Done!!!! Tracy was a hoot.. Very funny and smart about blinker fluids replacement. I enjoyed the video on my car too. I will re Very kind staff . Well Done!!!! Tracy was a hoot.. Very funny and smart about blinker fluids replacement. I enjoyed the video on my car too. I will return. More