North Penn VW

North Penn VW responded

Mr. Kinstler, We sincerely apologize for the issues you’ve experienced with your 2014 Jetta and appreciate the opportunity to address your concerns. When your vehicle was initially brought in, you reported that the key was not being recognized or turning the ignition, along with multiple lighting and horn concerns. Upon diagnosis, we found that the body control module had been exposed to water due to leaking sunroof drain tubes. With your approval, we repaired the leak and replaced the J519 control module. After completing the repairs and conducting road tests, no further electrical issues were detected. After you picked up the vehicle, you informed us that the key recognition warning had reappeared during your commute home. We promptly scheduled a follow-up, diagnosed the issue, and provided a recommended solution. At that time, no concerns regarding a mechanical issue with the sunroof were reported during either visit. We first became aware of a potential mechanical sunroof concern following your after-hours message on March 20th. Arrangements were then made for us to evaluate the issue the following day. Regarding your request for sunroof part numbers, we were unable to identify when or to whom this request was made. Jesse, our Assistant Service Manager who assisted you during your visits, does not recall receiving this request. In a recorded phone call, you mentioned speaking with someone named Sara Lane; however, we do not have an employee by that name at North Penn Volkswagen. It’s possible the request may have been directed elsewhere. For your reference, the sunroof frame part numbers are listed below: (1) 1K9-877-049-A, (1) 8R0-959-591-A, (3) N-908-848-01, (18) N-909-589-02 Please let us know if there is anything further we can do to assist you. We value your business and are here to help. Sincerely, Ken Benton Service Manager

ROBERT responded

Absence of evidence is not evidence of absence. If Jesse does not recall that I asked to have the sunroof checked, that is not proof that I didn't ask. I asked about the sunroof when I had to bring the car back with non-functioning key recognition and also when I picked it up. I asked for the part numbers through the text number that I had previously used to communicate with Jesse. I can provide a screenshot if you like.

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!

North Penn VW responded

Thank you, khorak, for the fantastic review! We’re thrilled to hear our team was friendly, helpful, and that the work on your vehicle was done well. Knowing you’d absolutely come back means a lot to us. We truly appreciate your support and look forward to helping you anytime you need service at North Penn VW!

North Penn VW responded

Thank you, FENWAYANDBOOMER, for the awesome review! We’re so happy to hear you found our team super efficient and friendly. It means a lot that you made the switch to North Penn VW, and we’re thrilled we could make such a great impression. We truly appreciate your support and look forward to taking care of you for many years to come!

North Penn VW responded

Thank you, rebkbush, for the wonderful review! We’re thrilled to hear you had a great experience with our team. Providing a friendly, helpful, and comfortable environment without pressure is exactly what we strive for. We truly appreciate your recommendation and your support. Thank you for choosing North Penn VW!

North Penn VW responded

Thank you, Jennrapprealestate, for your honest and thoughtful feedback! We’re glad to hear you’ve had good communication and scheduling experiences with our team. We truly appreciate your recognition of the quality of our work and the value we strive to provide. Thank you for your trust and support — we look forward to continuing to take great care of you and your vehicle at North Penn VW!

North Penn VW responded

Thank you so much, lisap224, for your incredible loyalty and support over the past 30 years! Hearing that you continue to choose North Penn VW because of our outstanding service truly means the world to us. We’re honored to have earned your trust for so many years and look forward to continuing to provide you with the exceptional care you deserve. Thank you again for being part of the North Penn VW family!

North Penn VW responded

Thank you, DANELECTRO55, for the great review! We’re so happy to hear you had a professional and courteous experience with our team and that everything went smoothly without any issues. Your satisfaction means a lot to us, and we truly appreciate your support of North Penn VW!

North Penn VW responded

Thank you, Phallachroy84, for the awesome feedback! We’re thrilled to hear everything went perfectly according to plan and that you continue to trust us with your vehicle. We truly appreciate your support and look forward to taking great care of your car again. Thanks again!

North Penn VW responded

Thank you, notneb90, for the amazing review! It means so much to hear you wouldn’t take your car anywhere else. Jesse, Ken, and Erin will be thrilled to know their friendly and personable service made such a lasting impression. We truly appreciate your loyalty and trust in North Penn VW, and we look forward to continuing to take great care of you and your vehicle!