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North Penn VW - Service Center

Colmar, PA

4.8
1,737 Reviews

1,737 Reviews of North Penn VW - Service Center

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March 20, 2022

The people at this dealership do their best to work with the customers, are straight forward and honest with their analysis of what work needs to be done and how urgently. And they do their best to get the More

by WJSTEFENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

Jesse was so good with his service! He was very prompt and very kind. Glad. He is at North Penn!! More

by WRBLACL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

I know when I walk in my car will b given excellent service for sure More

by MCOOPERBYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2022

Friendly knowledgeable staff and fast service. I was kept apprised about my car while I waited and given a thorough overview and video afterwards. Great experience! More

by LINDAQUIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Miller and Erin Trotter
March 16, 2022

Work done was satisfactory. however there were grease marks on the inside passenger door panel. More

by MargaretLorenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

North Penn VW responded

Good Afternoon Ms. Lorenz, Thank you for your recent visit to our service department. We're very sorry that your vehicle was returned in this condition. As offered yesterday by our Assistant Service Manager, Jesse, we're more than happy to provide an interior cleaning service to correct this issue. Please let us know if you'd like to schedule this. Best Regards, Ken Benton Service Manager

Mar 16, 2022 -

MargaretLorenz responded

No thank you.

March 16, 2022

Cheerful and helpful service writer. Car was washed and ready when promised. Only complaint was getting someone to answer my call for an appointment. More

by robert_w_suter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

This was my first time at Northpenn VW. I was pleased overall with the repair to my car. More

by Tigitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Tigitz responded

Thank you.

March 16, 2022

Timely service done in a professional manner. Highly recommend to anyone looking for quality service at a reasonable price. More

by dlendacky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2022

Always nice to see the people at North Penn - like good friends. They always take the time to make sure you understand what is going on with your service and work with you to make the experience as pleasa More

by ramooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2022

Very pleased with the service department. Bought here and have used North Penn for every service. Erin and Jesse are awesome. I always feel welcome and that my business is appreciated. More

by JJOHNSON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
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