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North Penn VW - Service Center

Colmar, PA

4.7
1,738 Reviews

1,738 Reviews of North Penn VW - Service Center

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March 04, 2022

The dealership was fast and thorough. Asked good questions about my needs. Jesse was on point. More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2022

The dealership is very professional, helpful and easy to work with. I’d take my car there every time. More

by CP3520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2022

Great service department, body shop does exceptional work. Reasonable rates. Courteous staff. Will be back for the next maintenance schedule. More

by linmalloy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Piccari
March 03, 2022

Original work was not properly completed and window is still malfunctioning (it goes down on its own). More

by DYANHIPSZER
Recommend Dealer
No
Employees Worked With
Unknown
Mar 04, 2022 -

North Penn VW responded

Good Morning Diane, I'm sorry that you've experienced issues with your Beetle's window after it was repaired at our service facility. We will be in contact shortly to schedule a follow-up appointment to evaluate the issue with the window. Thank you for bringing this to our attention so we can provide corrective action. Best Regards, Ken Service Manager

March 01, 2022

All work was performed to my expectations and on time. Jesse called and explained all other recommended services that needed to be performed. More

by msarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2022

The wee able to diagnose and repair the vehicle on a timely manner! Techs video very helpful !! More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Inknowm
February 27, 2022

The Service department went above and beyond the norm to accommodate me and my wife who has a medical condition.Thank you so much Jesse and Jerry. More

by mojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2022

Ordered a second key from this Volkswagen location. I was told I would be contacted when it came in, but never was. Seems like customer service could be improved on this part. Otherwise it seems like a More

by wkpenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2022

Welcoming atmosphere with long-standing employees that are always looking to help the customer. They have been my go-to since 2008. More

by TSTEFENACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2022

North Penn got me in quickly, and the service manager found me a coupon to lower the price of the work I had done. More

by HERB.VOLK
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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