North Penn VW - Service Center

Precise, on time, knowledgeable and trustworthy. I like the fact that you don’t need an appointment for an oil change and I like the text video the technician sends you. the fact that you don’t need an appointment for an oil change and I like the text video the technician sends you. More

Knowledgeable, courteous service reps who keep you informed on the progress of the work. I like the video assessment thar they send you. informed on the progress of the work. I like the video assessment thar they send you. More

Service was fast and easy. I reserved a rental car just in case it would take a while but the lovely service professional offered to have my car taken back right away to avoid the need for one because the in case it would take a while but the lovely service professional offered to have my car taken back right away to avoid the need for one because the issues for service were easy enough. Everyone was prompt, helpful and couldn’t have been easier. More

Fast efficient and reliable glad I went to them listen to my explanation and showed me a video when work was done to my explanation and showed me a video when work was done More

The staff is very knowledgeable and accommodating. I have texted my service representative on occasion and he has gotten right back to me. I appreciate the video the technician sends when working on the have texted my service representative on occasion and he has gotten right back to me. I appreciate the video the technician sends when working on the car. The waiting area is clean and comfortable so that I can do work while I wait for my car. More

Everyone is always polite, very helpful and knowledgable. It’s easy to communicate with them by phone or text. I really like this dealership. It’s easy to communicate with them by phone or text. I really like this dealership. More

North Penn was professional, courteous and thorough in the process of servicing my car Amen the process of servicing my car Amen More

I took my car in because there appears to be a large water leak. The dealership charged me 218 dollars for diagnostics and said it was a clogged vent. They cleaned out the vent and told me it would be 1 water leak. The dealership charged me 218 dollars for diagnostics and said it was a clogged vent. They cleaned out the vent and told me it would be 1800 to replace carpeting etc. I went through my insurance company who sent me to Caliber Collision. In the mean time it rained and my car was flooded again (clearly not fixed). Caliber looked at it and said the retractable roof was leaking. The front vents were not wet at all but when I looked into the rear well with the roof partly open, there was a lot of water only on the left side that is getting wet on the inside of the car. This is clearly a manufacture problem and not identified by the VW mechanics. I am very upset, angry snd disappointed with the dealership snd this car. More

Easy in and out service. Had car back before lunch. Service team always over performing. Service team always over performing. More

I took my 2017 Jetta in for inspection and service. While I waited for the car car, they kept me informed on everything going on with the car. I was in and out in the time they said. I waited for the car car, they kept me informed on everything going on with the car. I was in and out in the time they said. More