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1,737 Reviews of North Penn VW - Service Center
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January 17, 2020
i had a few small problems on my sons car and was very pleased with the service. Sara was very knowledgeable about what was going on and kept me up to date with the repairs. i will be bringing the car ba pleased with the service. Sara was very knowledgeable about what was going on and kept me up to date with the repairs. i will be bringing the car back if i ever need anything More
by kenconlin515
Verified CustomerEmployees Worked With
Sara
January 16, 2020
Oh where to start.... If you want to pay less for service & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to t & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to this dealership after being told I was going to get a loaner for some service work I needed. I arrive & am told that I will have to pay for the rental car because the work is just diagnostics right now. After throwing a tiny hissy fit, I was given it as a loaner. Whilst it was there, one of the issues turned out to be from a claim from 2019. I was approved for 5 days of a rental from my insurance company yet not one moron in the service department seemed to comprehend that small, but easily comprehendible piece of information. The service manager literally argued with me on the phone & refused to call the insurance company to verify the accurate information. They told me I would have to pay for the rental because they couldn't do their xxxx job. After calling the insurance company myself, and having a three way conversation with the service manager & Geico (where she again reiterated that I was approved for 5 days, I was told I could have the rental until Monday (which was only 3 days of the 5 day rental). After all the fighting, Jesse in service tells me that when they were 'fixing' my wheels, they punctured my tire & proceeded to act like he was doing me huge favor by replacing it. Are you frigging kidding me?! xxxx right you're going to replace something you f**ked up. Then, on Monday afternoon, I pick my car up & they tell me I HAVE to walk back over to VW, where the loaner was left, to look it over. I told them I can't because I have 7 herniated discs in my back & have a hard time walking long distances, so I left. After I leave, I'm driving the car with the same issues regarding the wheels they were supposed to have fixed. Then, on top of every other issue with this dealership, I'm called & told they attempted to charge my card for a day of rentals, without any notice or authorization because at 9am it switched over to another day. Even though they were told multiple times it was approved for 5 days. I was supposed to have my car fixed at the body shop & have cancelled that from the horrible experience I had with members of the service team. I thought when they replace the previous service manager (Jorge) with Ken, it would be better. Unfortunately, they replaced that useless manager with one just as useless, and combative. I will NEVER, EVER return to this dealership for anything... service, sales or body shop work. In fact, I would not recommend this place to my worst enemy. More
by J.Klattenhoff
January 15, 2020
I've been bringing my 2013 Tiguan in for repairs. Not sure at this point if the design of the Tiguan is just absolutely horrible. I bring my car in for repairs and they always seem to find another proble sure at this point if the design of the Tiguan is just absolutely horrible. I bring my car in for repairs and they always seem to find another problem to fix for tons of $$. The service department does not do a good job explaining the problems and why they occur. It seems like they've just been told to tell you it's "normal wear and tear". More
by Olivia
Employees Worked With
Erin Trotter, Ken Benton
January 13, 2020
Jesse was amazing. he provided us with all the information we needed to have our Bug fixed correctly. the video but Charlie was the best information we needed to have our Bug fixed correctly. the video but Charlie was the best More
by jimknell
Employees Worked With
January 09, 2020
The service advisors and techs here are consummate professionals. They are careful with my car, which I really appreciate, and they do good work in a reasonable amount of time. I drive an hour to have professionals. They are careful with my car, which I really appreciate, and they do good work in a reasonable amount of time. I drive an hour to have my car serviced here, past three other VW dealerships, because of the quality of the experience. More
by Rockett
January 08, 2020
The only complaint we have about this dealership is the length of time it takes to get an appointment. We’ve been purchasing vehicles exclusively from North Penn since the early 80’s and it takes longer an length of time it takes to get an appointment. We’ve been purchasing vehicles exclusively from North Penn since the early 80’s and it takes longer and longer to get and appointment. More
by PYRSRGR8
Employees Worked With
Ken
January 03, 2020
Great professional service I had to bring the car in for two recalls. They did a great job (sending me a video) and they checked the vehicle too at no charge! I had to bring the car in for two recalls. They did a great job (sending me a video) and they checked the vehicle too at no charge! More
by RKOALA87
December 25, 2019
Thorough and fast I have only veen here twice, but both times I was greeted quickly and immediately taken care of. My favorite part is receiving updates about my car I have only veen here twice, but both times I was greeted quickly and immediately taken care of. My favorite part is receiving updates about my car via text. The technician also takes a video of the car so you can see what they are doing. I like the transparency that creates. My only complaint (and it's a tiny one) is it was cold in waiting area, but it was a chilly day and I was there for HOURS (by choice). More
by lpham130
Employees Worked With
December 19, 2019
Awesome experience! I had a great experience at my last service visit. I showed up for the express service because I didn’t have an appointment. Jesse was very knowledgea I had a great experience at my last service visit. I showed up for the express service because I didn’t have an appointment. Jesse was very knowledgeable and was able to make a recommendation of how to solve the loud noise my tires were making, as well as fit in my 60k service and ECM update. My GLI is running great and I couldn’t be happier. More
by BEINSLA
Employees Worked With
December 19, 2019
Professional Service was perfectly fine except they forgot to top off the coolant. An oversight I am sure. The wait was not too long. Good bye gets me over 25 word Service was perfectly fine except they forgot to top off the coolant. An oversight I am sure. The wait was not too long. Good bye gets me over 25 words. More
by CCONTI
