North Penn VW - Service Center

It was interesting to interact with the advisor about what was going on with my car. He was calm and not pushy, which was nice. Very personable. Seemed very efficient. what was going on with my car. He was calm and not pushy, which was nice. Very personable. Seemed very efficient. More

Jesse is really helpful - I appreciate the transparency of his service. He sends me videos of what’s going on and makes me feel comfortable what he is doing is the right thing for my car. I trust his opini of his service. He sends me videos of what’s going on and makes me feel comfortable what he is doing is the right thing for my car. I trust his opinion and judgement when he recommends services and when they’re due, but the best is that I understand why due to his communication throughout the process. I also really appreciate how easy it always is to schedule service for my car. I have never ran into an issue where I couldn’t get an appointment and I don’t even have to visit the dealership if I don’t feel like it, they make it so easy by valeting my car from my house and then back into my driveway!! More

Always perfection in service. Professional, honest, kind, carting service representatives that go above and beyond in every way possible. Professional, honest, kind, carting service representatives that go above and beyond in every way possible. More

The services and work have been acceptable thus far. The wait time has not been bad and the offering of shuttle service is great. The wait time has not been bad and the offering of shuttle service is great. More

I had made arrangements for several repairs, totaling about $2000, which was the max I wanted to spend. During the repair, an additional issue was discovered, related to an agreed upon repair. When I w about $2000, which was the max I wanted to spend. During the repair, an additional issue was discovered, related to an agreed upon repair. When I was informed, I chose to do the additional repair, but asked that another repair be postponed, to keep within my budget. However, I was informed that all other repair had been completed. I agreed to the additional repair but was not happy that I was not given an option to stay within budget. Another bizarre issue was that I was informed my car was ready for pickup—yet when I arrived over 2 hours later, the car was in fact not available, it was at the car wash! I discussed with the staff the ridiculousness of telling a client a car was ready when in fact it was not. Several staff present just stared at me until finally one said that “ready “ just meant the repair was complete. So I guess if I had gone promptly, the car simply would not have been washed. And since washing is an extra service, I guess I can’t expect it. Finally, I am coming from another V W dealership that I found much friendlier and efficient. More

We needed a tire replacement quickly as we got a screw in our back tire. Thankfully, North Penn was able to get us in that evening and quickly replace the tire. Since we bought the car from North Penn, we ha our back tire. Thankfully, North Penn was able to get us in that evening and quickly replace the tire. Since we bought the car from North Penn, we had thankfully purchased the service plan and paid nothing! More

Attentive. Did not have to wait at check in. Was kept informed as I waited for service to be finished. Did not have to wait at check in. Was kept informed as I waited for service to be finished. More

North Penn VW has very friendly staff and efficient staff. They provide great, well rounded service. staff. They provide great, well rounded service. More

Friendly and thorough. The service express really helped us out. I do wish we could use more coupons though!! The service express really helped us out. I do wish we could use more coupons though!! More