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North Penn VW - Service Center

Colmar, PA

4.7
1,742 Reviews

1,742 Reviews of North Penn VW - Service Center

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February 22, 2023

Great service and always friendly and convenient. I’ll be back…for sure. Nice location More

by JOHNFB1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
February 21, 2023

I paid for a cleaning on my engine which did not help afterwards you wanted me pay thousands of dollars to do the cleaning. What did I paid or did your mechanica didn't do their job correctly. More

by jessica.demianicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Campacci
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

North Penn VW responded

Hello Jessica, Thank you for your recent visit with your Tiguan. Our technician did complete a courtesy diagnosis of the check engine light while your Tiguan was here for a maintenance service. He found the engine had misfire data stored and scoped the intake valves. There was significant carbon accumulation on the valves which led to his recommendation to perform a manual valve decarb service. We did recommend performing a preventative fuel induction service at 66k miles, which you elected to defer until 77k miles. When we completed this service 10,000 miles ago, no misfire coniditions were present or we would have recommended a different solution. Our service team did offer to credit the cost you paid towards the service, offering a 10,000 mile guarantee as a gesture of goodwill for service loyalty. We will extend this offer until the end of this month if you would like to have the recommended service completed. If you have any questions please contact us at 267-956-1145. Thank you, Ken Benton Service Manager

February 21, 2023

I had a bubble on the side of one of tyres. Without an appointment, they still managed to help replace a new tyre and do other needed work for me. Jesse was very friendly and professional. More

by HW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

The collision center was very helpful with the rental and getting my car to me even though parts are very hard to get a hold off. Allstate insurance is not an easy want to deal with when you are hit by one o More

by kelliquest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Piccari
February 15, 2023

Scheduling service has always been easy. Staff is polite and provides you updates as work on your car progresses. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

As usual, all work and communications were professional and appropriate. Work was done efficiently while I waited. More

by SHELLY.BERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
February 13, 2023

Always quick, great communication, appreciate transparency e.g. the video tour to explain what needs to be done More

by Christine Stenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Trotter - 5 star employee
February 13, 2023

Service was detailed and everyone there is so nice! And I loved that they washed my car!! More

by pattina92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2023

I called with a car problem and they told me come in now and they can fix it. More

by WALKME1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2023

This dealership is always easy to work with. They are accommodating and friendly staff. The work done on my car is great. More

by THELAFTY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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