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North Penn VW - Service Center

Colmar, PA

4.7
1,743 Reviews

1,743 Reviews of North Penn VW - Service Center

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August 20, 2022

I am happy with the service. I like receiving the video to review. Thank you. More

by CASSY.GUDKNECHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

Make appointments and then they don’t look at it until the next day. Had car in for same problems multiple times before being fixed. Two separate problems More

by Kla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

North Penn VW responded

Mrs. Arnold, Thank you for your many years of loyalty to our dealership. I apologize that we've experienced capacity issues recently that have caused delays in both technician and part availability for your Passat. Our goal is always to diagnose and repair your vehicle in the same day without issue or sacrifice to the quality of service we offer. Thank you again for your time and we look forward to seeing you at your next service visit. Best Regards, Ken Benton Service Manager

August 18, 2022

The technician did a very good job . I. Am pleased with the work just the cost was Brutal.i am looking for 75,000 miles without A repair. Thank you More

by jestout165
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rental car staff
August 18, 2022

Excellent service and communication. Loved the video of my car! I will definitely recommend to friends! More

by JENNYGRL10009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2022

My experience during the last car inspection was excellent. I was really impressed with the video the technician provided for my review. More

by LIVERY04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

Very clean and state of the art atmosphere. Spoke with service writers about my ongoing situation and was fully satisfied with answers More

by Ronaldmeyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

I had an emergency flat tire. The team was able to get me in quickly and back on the road. More

by BRENDANMCG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

It was good but took a long time as a waiting customer. I never had this problem as a first appointment in the morning. I came in at 10:00 a.m. this time. More

by RICHPARRY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
August 17, 2022

I came in for Express Service due to low fluid levels. I used WiFi to work while waiting. They checked everything out and only charged me $2.60 for an oil top-off. Staff is always friendly and accommodati More

by ELAYNE.DELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Piccari
August 16, 2022

They are absolutely wonderful. Great attention to detail. I would highly recommend this service center! More

by VZE1FOKA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Taro
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