Northside Ford

Excellent help in sales and finance Buying experience in all areas of locating the exact car we wanted was excellent. Help thru finance was from a truly knowledgeable and professional re Buying experience in all areas of locating the exact car we wanted was excellent. Help thru finance was from a truly knowledgeable and professional representative More

I bought a Ford F150 XLT from Charles Young in 2009 and recieved top notch service then. In 2019 when I was ready for a new Ford F150 I called Charles again. He went out of his way to pick me up from Airp recieved top notch service then. In 2019 when I was ready for a new Ford F150 I called Charles again. He went out of his way to pick me up from Airport, show me several vehicles and got me a great deal. I will never buy from anyone else in the country. More

Patronizing and dismissive I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed confused and told me I didn’t need the repair. Then he swiftly walked me to the ‘fast lane’ and said they would take care of me. As I continued getting notices of the recall, I again made an appointment for my maintenance and the recall. First, you’re told by the greeter to ‘stand by the wall’ and wait for someone to take care of you. That is just about the rudest way to handle a client/customer. No one looked at me for about 10 minutes- while I stood by the wall like a small child being scolded. Finally a service agent called me over. He looked up the recall per my request and said they wouldn’t be able to do it today because his guys go home at 5. The service center is open til 9 and it was 3:20 pm. He whisked me over to the fast lane. Again. Still no recall fix. The absolute worst service I have ever experienced. The fast lane service agent tried to cheer me up by telling me my name was pretty- it was incredibly sleazy and patronizing- because I am female I am going to get all happy and swoon over a compliment??? I told him my frustration with my experience which is what prompted him to compliment me. He should have called their service manager to fix things. I have no doubt that they treat men differently. I am actually considering getting rid of my 2018 expedition to get away from Ford. More

Professional and Efficient The best car buying experience ever. Have bought from other dealerships and this experience was the best one ever. I am almost 60 years old and do The best car buying experience ever. Have bought from other dealerships and this experience was the best one ever. I am almost 60 years old and do not like high pressure salesman and non-disclosure of information and salesman who infuse confusion and chaos into the buying process. Mr. Young and Mr. Casper were extremely professional, pleasant, honest, and were very up front and thorough regarding price amounts, finance and vehicle features. The finance person, Rob, was very efficient and very thorough as well. Will definitely return on my next vehicle purchase. Would give them a 10 Star Rating if I could based on their extreme professionalism, courtesy, and expertise. More

Great Experience Very friendly greeter and called the sales representative assigned to me. Sales rep was very friendly, helpful, understanding and honest. The finance Very friendly greeter and called the sales representative assigned to me. Sales rep was very friendly, helpful, understanding and honest. The finance manager was very helpful in finding an approval for me and the sales rep got my new car cleaned and ready for me plus showed me how to use the controls and Sync. I'm very happy with my 2019 Ford Fiesta SE Hatchback.! More