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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
6,957 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,957 reviews

April 22, 2022

Great shopping experience. Easy transaction and negotiations. Rylan my salesman was great. Made the whole process easy. More

by Hector
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rylan Pruitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Northside Lexus responded

Hector - At Northside Lexus we strive to make the car-buying process simple and are so glad that Rylan made this true for you. Thank you for trusting us with your business! We wish you safe and happy driving.

April 22, 2022

Fantastic dealership with impeccable service. Every step of the process was so professional from the front door greeter to the drive out with my new car. More

by ECraig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Perry, Eric Fuller, Brent Penn
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Apr 25, 2022 -

Northside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with the Northside Lexus team. Enjoy your new vehicle, and we hope to see you back!

April 22, 2022

Best service I’ve had at a dealership was a wonderful experience mason made us feel at home will be back More

by Justinbullock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Northside Lexus responded

Justin, thank you for sharing your great review of Mason and the team! We appreciate your business and we hope to work with you again at Northside Lexus. Drive safely!

April 22, 2022

Quick and friendly services. Nice and lots of car to choose from. Clean shoe room. More

by phonexaytaveechai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Northside Lexus responded

Thank you for your kind review! We are proud to have earned your business and we hope to see you again at Northside Lexus. Safe travels ahead!

April 22, 2022

Victoria was fantastic and my experience excellent. They answered all my questions and I don’t have any complaints More

by PAULACR2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria DeHoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
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Apr 25, 2022 -

Northside Lexus responded

Thank you kindly for giving Victoria such a special shoutout. We're happy to hear your visit with her went off without a hitch. Take care! - The Northside Lexus Team

April 21, 2022

People were friendly and supportive. The location is convenient. Office is clean, a very pleasant environment . More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Finley
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Apr 21, 2022 -

Northside Lexus responded

Mark - Thank you for taking time to post a review about your purchasing experience at Northside Lexus! We are glad to hear that you received helpful service from our team. Safe travels in your new vehicle!

April 21, 2022

Always trying to get service work, even if you have a warranty!!! Thinks you have to pay for!!! More

by jwebster3145
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Northside Lexus responded

This feedback is disappointing to receive. We want the most for our guests, and it is never our intention to take advantage or overcharge them. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Todd Sylvester - Fixed Ops. Dir. - 2815693420

May 02, 2022 -

jwebster3145 responded

I just always thought they were always trying to charge me for things that made no sense. This my first Lexus and I love the SUV. I got free oil changes until 40,000 miles. I found out the next oil change was going to cost me $ 185.00. I get it changed 100% synthetic for half that price and they check and refill my fluids. Free. You check things like ball joints and other items that don’t need to be checked on a vehicle with 40,000 miles. I am not a mechanic, but I do have some mechanical sense. I was shocked to see at 60,000 miles you change the break fluid. The only vehicle that I have ever heard that that the break fluid is changed is a Corvette. A Lexus IS not a Corvette. The only reason I think you are performing all this extra work is to cover your overhead. Maybe I shouldn’t have bought a Lexus because maybe most owners don’t mind what they pay for service. I do!!!

May 11, 2022 -

Northside Lexus responded

I would love the opportunity to speak with you. I can be reached at 281-569-3420. Todd Sylvester

April 21, 2022

Luis Ortega was an amazing help and made my car purchase a wonderful experience! I will send all my friends and family to him if they are ever looking to purchase a vehicle. More

by Shelby Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2022 -

Northside Lexus responded

Shelby, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Luis and the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

April 20, 2022

Easy to deal with. Would do business here again. Best selection we found while shopping. More

by garyqburnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
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Apr 21, 2022 -

garyqburnett responded

Enjoyed our experience.

Apr 22, 2022 -

Northside Lexus responded

We are so glad to hear that Gary! Thank you so much for coming to Northside Lexus for your new vehicle and trusting us with your business. Safe driving!

April 20, 2022

Enjoyed working with Mason. My daughter loves her new car . Mason answered all of questions and was very friendly. More

by PENNYWHITETX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

Northside Lexus responded

Thank you for taking the time to review us, Penny! We are so glad to hear that you had such a successful purchase experience working with Mason and the Northside Lexus team. Congratulations to your daughter on her new vehicle, and we hope to see you both back again down the road!

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