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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
7,010 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,010 reviews

April 03, 2022

Customer service is always great! Nick M. is very helpful from start to finish. Thank You Northside Lexus More

by Hue H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Nick and the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

April 02, 2022

Jared S. Was wonderful to work with. Everyone else was very friendly and this was the best car buying experience I have had. More

by JBingham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with Jared. Drive safely, and we hope to see you back at Northside Lexus!

April 02, 2022

Dealership is slightly better than a basic Ford dealership. Nothing for customer loyalty either. My business didn’t matter to them. More

by jdpyner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria DeHoyos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

I am sorry to hear that we did not earn your five stars. We strive to deliver top-notch service for our guests, and it is concerning that this was not been better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to better your visit. If you are willing, please feel free to give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

Apr 05, 2022 -

jdpyner responded

Will be happy to call you soon. Thanks.

April 02, 2022

The sales and service staff are always very courteous and helpful. We just bought our fourth Lexus from you and look forward to continuing doing business with you. More

by GSTRINGER7
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

April 02, 2022

First let me start by saying the dealership itself is absolutely beautiful and my salesman Michael Featherstone was awesome. More

by GQUARTEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone had great customer service, friendly and approachable.
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Apr 04, 2022 -

Northside Lexus responded

Thank you for the great review! We are so glad to hear that Michael delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Northside Lexus!

Apr 05, 2022 -

GQUARTEY responded

I had great experience at Northside Lexus and I bought a car from Michel Featherstone. He took his time to explain everything and answered all my questions.

April 01, 2022

Nathan was very friendly and helpful. We never felt pressured to buy and left very happy. More

by NHU444
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

We're so pleased that Nathan's pressure-free assistance made your purchase experience so positive! The Northside Lexus team was more than happy to further your search, and we wish you many safe and smooth miles on the road ahead!

April 01, 2022

Great experience from start of the process to the end. Other than the wait (no fault of the dealership) everything was perfect! More

by M_BRITTAIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Finley
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Apr 01, 2022 -

Northside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

April 01, 2022

As a return customer I expected to to receive a discount. No incentives were offered even after I paid cash for the vehicle. I think better could be done. The excuse of limited supply does not fly. More

by ALDORSE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Postma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
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Apr 02, 2022 -

Northside Lexus responded

Thank you for your feedback. I'm sorry you weren't happy with your deal, as we do our best to provide excellent value and meet every client halfway. I will share this review with my staff, but I also welcome you to call me so I can address your concerns directly. I would be glad to have a conversation, and I hope we can earn that fifth star going forward. Best, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

April 01, 2022

Easiest and best car buying experience! ! Nick was awesome to work with! No hassles or games. Customer for life! More

by kimberlywood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2022 -

Northside Lexus responded

Kimberly, there is nothing better than hearing that our team made car-buying easy! Thank you for choosing Northside Lexus and for taking the time to share your experience with Nick. Enjoy the ride!

April 01, 2022

My wife loves this Lexus dealership . She buys all of her Lexus brand cars here . More

by Ccdriver_01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Northside Lexus responded

We are grateful to you and your wife for the support of Northside Lexus! Thank you for sharing your feedback, we look forward to the next opportunity to assist you both with your vehicle needs.

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