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Northside Lexus

Spring , TX

4.9
6,971 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,971 reviews

January 08, 2021

Great place! Beautiful new show room and lots of very nice cars to choose from. Donnie Holcomb is the best. I wouldn’t buy from anyone else! More

by RBAILEYMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

Thank you for the kind review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that Donnie went above and beyond to assist you. Congratulations on your purchase, and we hope to see you again at Northside Lexus!

January 08, 2021

Great experience. Quick and painless. Rex was a knowledge and kind salesman and made our process simple. Really appreciate the service from all involved in our buying process. More

by kyle_finley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

Kyle, thanks for taking the time to leave some wonderful words about Rex. We are proud to have him as part of the Northside Lexus team, and it makes our day to hear that he provided a timely and enjoyable buying experience for you. Safe travels and we hope to see you again for your next service visit!

January 08, 2021

Amazing the sales rep that helped was better than any other car salesmen I’ve ever felt with, they have my business for life now! More

by Gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Northside Lexus responded

Gabe, it makes our day to hear that our team earned your lifelong business! Thank you for putting your trust in us at Northside Lexus, we look forward to seeing you next time. Safe travels!

January 08, 2021

If I could give more than 5 stars I would:)! My If I could give more than 5 stars I would:)! My experience was pleasant and smooth from beginning to end. My salesman, Mike, was very professional, More

by llyo2277
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jan 08, 2021 -

Northside Lexus responded

We couldn't ask for better feedback and we appreciate you taking the time to share! It is our priority to help shoppers find a vehicle that best suits their needs and we are happy to hear that both Mike and James took care of you. Thanks for doing business with us at Northside Lexus and enjoy your vehicle!

January 07, 2021

Herb, my salesman came out quickly to greet me. Although he was finishing up with a previous customer he took a few moments to welcome me to the dealership offered drinks, restroom etc. while he looked for More

by lindsayrene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jan 08, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Herb took such good care of you here at Northside Lexus, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your Lexus IS 250!

January 07, 2021

Salesman never listened to customer needs. Had his own agenda in mind versus what purchaser wanted or needed. Didn’t even allow to test drive the first visit. Never ever happened before ever! Never presen More

by xxxxxx
Customer Service
Recommend Dealer
No
Employees Worked With
Bobby Bosley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Northside Lexus responded

I'm concerned to see this feedback, as this isn't the kind of experience I expect our customers to have. I'd appreciate the opportunity to speak directly so I can learn more about your experience and address it with the right people. Would you please give me a call when you have a moment? Thank you, Nick Christianson - New Car Sales Manager - 281-569-3324

January 07, 2021

First class service, terrific product, and Mark Green, who sold us our car, made every part of the experience enjoyable. He really treated us love Le family. More

by douglasawood
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Mark took such good care of you here at Northside Lexus, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

January 07, 2021

Erica Pollino was awesome. Haven’t been to the dealership yet since she delivered to my home but sure it will be a great experience.. More

by KPOST2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

Reviews like this one always make us smile! It's great to hear that Erica delivered such an exceptional buying experience, and we'll be sure to let her know how much you appreciated her help. Thank you for your confidence in Northside Lexus - we look forward to seeing you in person soon!

January 07, 2021

Very friendly ,curtious and professional sales adventure.Quick on time .What do this again. Enjoy talking with Mike. Look forward to having business with him again in the future. More

by VCLEBOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

Thank you for your business and kind feedback about Mike and the team! We are happy that our team could provide a friendly, prompt sales experience and we look forward to welcoming you back to Northside Lexus next time!

January 07, 2021

Collision repair cost was 21% above original estimate. Had it been correct the car would have been totaled. Within the first evening I discovered four things wrong with the work. Poor estimate, poor work, More

by RION.BRADDOCK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Dutkiewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Northside Lexus responded

We value your feedback. Without it we cannot get better. After reaching out to you , we are sorry that you are unable to provide us an opportunity to correct the repair concern and meet your expectations.

Jan 08, 2021 -

RION.BRADDOCK responded

As stated above and in phone conversation with Sean, all the problems I discovered with the repair work in the first evening (uneven alignment of hood and fender, wheel lock key missing, unable to change temperature and screen not responding and hood would not stay up) caused Northside Lexus Collision to lose all credibility. The car should not have been delivered in such poor quality. It made me question all the work under the hood and fenders that I could not see. I did not want my wife driving a car that was obviously not well repaired. Since this collision center chose to return a car to me in poor quality it is reasonable to conclude any additional work would be equally poor and untrustworthy. This job was a failure from estimate to delivery.

Jan 08, 2021 -

Northside Lexus responded

We take full responsibility for the missing wheel lock. Since you no longer own the vehicle, we won't have the opportunity to address the temperature/screen issue even though we did not perform any repairs with this component.. The issue of the poor fitment of the replaced body panels are due to the fact that the insurance carrier that paid for the repairs opted to utilize some non-Lexus factory parts. Prior to beginning repairs we notified you of this and gave you an option to cover the difference to use new Lexus factory parts, which you declined and agreed to the use of non-Lexus factory parts. As a certified collision center we can only guarantee proper fit and finish of a repair when genuine Lexus factory parts are used in a repair. We at Northside Lexus work hard daily to meet our guests expectations everyday and were sorry that in your case we didn't get the chance.

Jan 09, 2021 -

RION.BRADDOCK responded

It appears that my overall concern is being ignored. Let me give an example. Not many of us would get on an airplane that had obvious mechanical and electronic defects along with evidence of the mechanics violation of protocol and his negligence. Few of us would get back on that plane after the same people involved report that all is good. In other words, the plane is not trustworthy and the personnel involved have lost credibility. The same issues apply here. I will not put my wife on the road in a car that has obvious problems upon delivery nor do I trust the same people who declared all was good in the first place. Northside Collision has lost credibility and my phone conversation with Sean along with the written responses are poor excuses for poor quality work. Again, this job was a failure from estimate to delivery. This level of compounded incompetence may be expected from a different manufacturer but it is shameful coming from Lexus.

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