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Northside Lexus

Spring , TX

4.9
6,942 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,942 reviews

December 01, 2020

Larry Kidd and finance was great. Seamless deal.I would highly recommend this dealership and the Lexus brand for your new home purchase. Kiddos to Northside Lexus. More

by CROAKER123
Recommend Dealer
Yes
Employees Worked With
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Northside Lexus responded

For you to say that your car-buying experience was "seamless" really makes our day. Thank you very much for recommending Northside Lexus! We hope that you're enjoying your new Lexus.

November 30, 2020

Ashley went the extra mile to assist me. She called me, she listened to what I wanted, and she made sure that my needs were met. She was very warm and helpful. More

by cynthiaknowles923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Northside Lexus responded

Cynthia - Thank you for taking the time to review us, and shout out Ashley! We appreciate your feedback and will certainly pass on the kind words to her. Enjoy your new vehicle, and we hope to work with you again at Northside Lexus!

November 30, 2020

We have purchased GX460 at Northside Lexus. Ashley is very knowledgeable about vehicle. It is very smooth process with Sales (Ashley Ng), Finance (Brent P.) and other persons. They are very friendly. More

by HHOANG210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
Nov 30, 2020 -

Northside Lexus responded

Thank you for the five-star review and congratulations on your new vehicle! It is wonderful to hear that Ashley and Brent went above and beyond to assist with your purchase. Safe travels in your Lexus GX 460, and we hope to work with you again down the road! - The Northside Lexus team

November 30, 2020

Aniekan Edem is extremely professional and very helpful. He takes the time to listen and he has a very warm personality. I specifically choose Aniekan anytime I visit the Lexus service department. He make More

by cynthiaknowles923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Northside Lexus responded

Hi Cynthia - Thank you for sharing! We are very proud of our team, and it is fantastic to hear that you had such a great experience working with Aniekan. We will be sure to let him know how much you appreciate his help. Safe travels, and we hope to work with you again at Northside Lexus!

November 30, 2020

It was a real pleasure working with John Hovenden in our purchase of the ES 350. Of course, Lexus' sell themselves. I would highly recommend Northside Lexus. More

by HERSCHMANN
Recommend Dealer
Yes
Employees Worked With
John Hovenden
Dec 01, 2020 -

Northside Lexus responded

It makes our day to hear that you enjoyed your time working with John to get into your Lexus E 350! We really appreciate you stopping by to recommend Northside Lexus. Safe travels and we hope to see you next time!

November 29, 2020

Very professional, clean & friendly. Worked with us to get a deal we both were satisfied on. Initially trade in value of my 2008 IS 250 was laughable, we expressed that to Eric & he went back & got a work More

by KM.CONRAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fuller
Nov 30, 2020 -

Northside Lexus responded

Thank you for taking the time to review us! It is great to hear that you had such a successful experience working with Eric and the team. We appreciate your business and hope to work with you again at Northside Lexus!

November 29, 2020

Beautiful facility with great customer services. No hassles. Quick dealing. I had a great experience working with Erica, my salesperson, who provided the high quality services from the minutes we walke More

by htnguyen84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Northside Lexus responded

We're so proud to have earned your business! It makes our day to hear that Erica made your car-buying experience so special. Thank you for choosing Northside Lexus - we hope you're loving your new vehicle!

November 28, 2020

Victoria was very professional and helpful. She made the process very simple and effortless. I've never had such a positive experience with purchasing a vehicle. Overall I am glad we chose Northside Lexus. More

by ANFLORES5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria DeHoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Northside Lexus responded

Thank you for posting about your recent visit to Northside Lexus. We're happy to hear that Victoria was such a pleasure to work with during your visit and we hope to see you again soon!

November 27, 2020

they was right on time with the price and the tome get out of thedealship was not all day in there less than 2 hrs More

by LADONNAW71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Northside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

November 27, 2020

They were excellent and Joshua my sales rep was wonderful! Thank you so much for all the employees that worked so hard to make this purchase perfect! More

by TERESA.TRIPLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Northside Lexus responded

Thank you for taking the time to leave us a review. We're glad we were able to assist you here at Northside Lexus, and we will certainly let Joshua know that you appreciate his help. For the health and safety of our team members and Guests, we follow CDC guidelines for wearing masks, extra sanitization in the facility and in the vehicles. We're sorry to hear those measures took away from your experience shopping with us. We appreciate your understanding and do hope that you enjoy your new vehicle.

Dec 03, 2020 -

TERESA.TRIPLETT responded

I totally understand....hopefully this whole "pandemic" will be in the past soon Somehow the "overall experience did not 5 star? I meant 5 stars on all? How do I fix that? Recommended ...should also be yes....sorry I was on my cell phone and must not have finished or clicked incorrect?

Dec 03, 2020 -

Northside Lexus responded

Hi Teresa, Thanks for your reply. We are all very ready for better times in the new year! That's for sure. As the Reviewer, you can edit your review. Do you see an orange box that says edit? Maybe try the original review link or sign in if you made an account. If not I can reach out to Dealer Rater and see if they have any other suggestions. Hope this helps.

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