Northside Lexus

I had a great experience with Rex. This was my very first Lexus purchase. Rex joined in a tea party with my four year old while waiting on financing. He made the whole process pleasant This was my very first Lexus purchase. Rex joined in a tea party with my four year old while waiting on financing. He made the whole process pleasant for my daughter and I, both. In addition, he returned the rental car that I had from Enterprise. More

This dealership is different from any other I have been to. You don’t get attacked in the parking lot by salesmen. You go to a receptionist who asks how they can help you. If you want to look at a car they to. You don’t get attacked in the parking lot by salesmen. You go to a receptionist who asks how they can help you. If you want to look at a car they will get a sales representative for you. The representative is polite and courteous. There is no pressure sales. Great experience. More

No pressure. Quality vehicles. Sales person was professional and courteous. I would definitely consider buying another vehicle from there. Quality vehicles. Sales person was professional and courteous. I would definitely consider buying another vehicle from there. More

I I found a vehicle online and inquired. Herb was very professional and easy to work with. He did a very thorough walk through of the vehicle for me and sent numerous photos. Living in Herb was very professional and easy to work with. He did a very thorough walk through of the vehicle for me and sent numerous photos. Living in East TX, I didn't want to waste my time driving down if the vehicle had hidden flaws. I did that the week before with a vehicle in Dallas and we steered clear of that dealership as they wasted our time and money driving out. I probably was a little blunt in some of questions as I did not want a repeat of that experience. We were so impressed by both Herb and the vehicle that we made the decision to purchase it same day. The finance process was extremely smooth and we were not pressured with purchasing all the extras that can make the finance process painful. A fantastic experience!! More

My second Lexus from Northside and Joshua as my sales person. I looked at other SUV's before deciding again to go with the outstanding service received at Northside. Can't say enough regarding the prof person. I looked at other SUV's before deciding again to go with the outstanding service received at Northside. Can't say enough regarding the professionalism and no pressure experience I've had with Josh. The gentleman who helped program SUV to phone was so helpful and patient. He made sure I was comfortable with all the setting. Also to note - the after sales customer care with TJ and Tanner can't be beat! More

Was a great experience compared to other auto purchases in the past. Chris Harris was Great!! I highly recommend Northside Lexus to anyone. in the past. Chris Harris was Great!! I highly recommend Northside Lexus to anyone. More

Javier is professional and knowledgeable. Instills a sense of trust and care with customers. Creates a personal relationship with customers. Instills a sense of trust and care with customers. Creates a personal relationship with customers. More

I was not happy at all, I feel like I was misled. . The ice cold air conditioner stopped working on day two - in which my mechanic informed me that the Freon had been charged for the sale, and then le . The ice cold air conditioner stopped working on day two - in which my mechanic informed me that the Freon had been charged for the sale, and then leaked out. In addition, stop leak had been put in the radiator, and then when I paid for ac repair, and it was working correctly, it broke the seal on the stop leak, and i had to replace the radiator. I was so lucky that I did not burn the engine with all of this going on and which I was unaware. So, the first week that I purchased the car, I had over $1,000 in repairs in which I had to make before I could drive the vehicle. I know when you buy a used vehicle, and sign an as is no warranty, that you take these chances. However, buying from a dealership such as Northside Lexux, I had a sense of naive trust that they would have at least checked the vehicle out prior to putting their dealership name on the sale. I was greatly disappointed and will not purchase from them again. More

Rex was extremely professional and made the complete transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making to the customers, this is very important. More

We were misled when we bought our Lexus RX450H+ from Northside Lexus. When we ordered the car, we were not told that Lexus has a shortage of key fobs. Months later, when we picked up the car, we Northside Lexus. When we ordered the car, we were not told that Lexus has a shortage of key fobs. Months later, when we picked up the car, we were told the second key would be mailed to us shortly. After a month, we asked about the second key's status. We were told to keep following up with Northside. After months of following up, we were told they would send us a letter when the key was available. IT IS ALMOST 6 MONTHS AND STILL NO SECOND KEY! I do not recommend this dealership. I would not buy a Lexus until they fix their supply problem. I know it does not sound like a big problem, but imagine going to the cart only to find out that your spouse who is not home has the key. Now imagine that happening dozens of times. More