Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northside Lexus
Spring , TX
6,901 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel!
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,901 reviews
July 31, 2018
AMAZING EXPERIENCE!! I had the best experience at Northside Lexus! I had called Joseph sometime back and mentioned to him that I was interested in a new vehicle and we kep I had the best experience at Northside Lexus! I had called Joseph sometime back and mentioned to him that I was interested in a new vehicle and we kept in touch by phone/email. He was great! Joseph was very patient with me and sent me information on vehicle packages in order for me to decide on what I wanted. Finally my husband took a Saturday off and I reached out to Joseph and he has us come in on the same day. This was my 1st Lexus and I can honestly say that I had the Dream Team on my side. I went in convinced I wanted a Lexus LS and we did all paper worker on the vehicle and as my husband and I were walking out to leave the dealership with my new car I had a change of heart and decided I wanted the Lexus GS instead. We went to Joseph and told him we changed our minds, before I knew it he said give me 5 minutes, let me see what I can do and came back in less than 2 and said okay, we can do it and from there my team (Joseph Finley /Brian Cobb /Markus Atkins) were able to rush and accommodate our needs and fix all paper work to make sure I left with the vehicle I wanted . Markus was also our finance manager and was so kind and I believe he skipped his lunch to redo our paperwork. He was very helpful and explained all finance options with us to make sure we chose the right plan for us and was very patient as my husband was figuring out the numbers that worked for us. Brian assisted with programing the Lexus GS and since I had left my phone at home we were only able to get a few functions going so he went ahead and set up an appointment for me to return in order to have all programing completed. He was very kind and patient with us as well. Thanks Guys! More
by lydia3Govea
Verified CustomerEmployees Worked With
Markus Atkins, Brian Cobb, Joseph Finley
July 30, 2018
Very good dealer to do business with,Bobby Bosley is my sale Very good dealer ship,I'm driving all the ways from Austin to buy from this guy's because I giving me a sweet deal on my 2018 lexis RS350 L THANKS BO Very good dealer ship,I'm driving all the ways from Austin to buy from this guy's because I giving me a sweet deal on my 2018 lexis RS350 L THANKS BOBBY BOSLEY More
by haile101969
Employees Worked With
July 30, 2018
Good salesman. Took a generous amount of time, answered my questions & was considerate. He has spoken with me on a few different occasions over this past year on t Took a generous amount of time, answered my questions & was considerate. He has spoken with me on a few different occasions over this past year on the purchase of a certified vehicle, again, he took the time that many salesmen would not have. Therefore, I purchased my third vehicle from Northside Lexus. More
by virginia.davis1
Employees Worked With
July 30, 2018
Great experience Very excellent service! We were in and out the door with a new car in less than a half hour as promised by my salesman Donnie Holcomb! Very excellent service! We were in and out the door with a new car in less than a half hour as promised by my salesman Donnie Holcomb! More
by calltracie
July 30, 2018
The customer comes last on used cars These guys may be decent in their normal operations but I'd HIGHLY recommend thinking twice before coming in from out of town. Came in to buy a 2011 G These guys may be decent in their normal operations but I'd HIGHLY recommend thinking twice before coming in from out of town. Came in to buy a 2011 GX460 which was apparently a new arrival. Had the color, miles and options that we wanted so I called to purchase. Was told, Just came back from interior as it had some upholstery work done. So I thought, GREAT! Lets do this! The salesman Larry Kidd cautioned that I may need to wait a few hours as the paint was going to get a little touch-up work. So, my wife and I arranged financing before I headed out and all was well.. Or so we thought. Interior repair work was done. Car was not detailed, not even washed. Paint guy had barely started (I drug my feet and got there late at 11am to accommodate for this) The car was in much worse state than told. Scratches and dings all over that were purposely left out of the photo's and that it is going to take much longer than stated to get this done. My point being, I was on a schedule being from out of town and had the salesman just been Honest with me, I would have worked something else out. To cap it all off, their finance department is in the 19th century electronically. I wanted the car to be in me wife's name because I carry all of our debt and it weighs on my credit. We filled out a power of atty. and everything. At the last minute, we are told that CAPITOL ONE, who we are financing through.. Doesn't accept electronic docs and must have the originals. Hmm.. Not what Capitol One originally said and we called again to verify. Then, after an hour of chasing people at Cap One, the truth comes out.. Hamilton Dawes of Northside Lexus informs me the Northside Lexus doesn't want to accept the e-docs. This forces me to change financing at the last minute and now we have to come out of pocket on the sale because we are not dealing with our preferred finance company. Just a terrible experience with them. I would never go back and I would never recommend them. To top it all off, I get halfway home and stop to eat. As I'm walking back to the car, I notice that one of the parking sensors that was removed for paint, was not put back in. I text my salesman and he replies with a part number and a website of where I can buy them. Very disappointing! More
by Aaron
July 29, 2018
Great experience from Northside Lexus Excellent customer service from Donnie Holcombe!! Made it a pleasure buying my Lexus. Would recommend him and Northside to anyone looking for a Lexus Excellent customer service from Donnie Holcombe!! Made it a pleasure buying my Lexus. Would recommend him and Northside to anyone looking for a Lexus or luxury brand. More
by Julieinalexusintexas
July 29, 2018
the service was good. found what i was looking for. was able to find exactly what i was looking for with no problems or concerns. joseph was very helpful and i would reccommend to my friends and family. was able to find exactly what i was looking for with no problems or concerns. joseph was very helpful and i would reccommend to my friends and family. More
by konggantang
Employees Worked With
Joseph Finley
July 27, 2018
Awesome service! This dealership was top notch! JJ Kim went above and beyond to make sure I lease the car I was most comfortable with. He gave me suggestions and his a This dealership was top notch! JJ Kim went above and beyond to make sure I lease the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car, the process was absolutely quick and professional. I felt like family by the end of the whole process! I would recommend this Lexus dealership (JJ Kim in particular) to anyone who is looking for a new or to lease a vehicle. More
by L. Park
Employees Worked With
JJ Kim
July 27, 2018
Purchased new Lexus ES 350 Our salesman took the time to go over all my options. They did not have the exterior color I was wanting but he found one and had it delivered. Our salesman took the time to go over all my options. They did not have the exterior color I was wanting but he found one and had it delivered. More
by barb36751
Employees Worked With
Eric Fuller
July 27, 2018
Excellent Sevice Car buying made easy. Terrific service from start to finish. Jared and Ava at Northside Lexus made it a pleasure to do business. Both very knowledge Car buying made easy. Terrific service from start to finish. Jared and Ava at Northside Lexus made it a pleasure to do business. Both very knowledgeable and professional. More
by Chapmj05
