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Nutley Auto Kia

Nutley, NJ

Overview
Employees
Reviews
4.9
2,422 Reviews
Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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66 Washington Avenue

Nutley, NJ

07110

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Showing 2,422 reviews

March 23, 2024

Chris was excellant. Extremely knowledgeable in everything he does. He takes you thru the entire process as simply as possible. He is extremely personable and makes you f More

by Debbie T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Nutley Auto Kia responded

DEbbie Congratulations and thank you for working with Chris. Please enjoy your new Nutley Auto Kia and drive safely. Anne and Jim Russomano, Owners Nutley Auto

Helpful
March 21, 2024

Amazing experience from start to finish. I knew exactly what I wanted and Mitch made it happen! Everyone made the process feel smooth and easy. More

by slappyb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Goldblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Nutley Auto Kia responded

Slappy We appreciate the Amazing and are thankful for your business. Please drive safely. Anne and Jim Russomano Owners Nutley Auto

Helpful
March 21, 2024

Theresa Chris and Caz awesome team its like Cheers where everyone know your name a friendly place fast service very professional they make you feel comfortable Thank you for making my experience a very good More

by DJ Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Nutley Auto Kia responded

DJ You're welcome. Thank.you for your business and for working so well with our team. Love the Cheers reference. Safe driving!! Anne and Jim Russomano Owners Nutley Auto

Helpful
March 21, 2024

Hands down the best experience I’ve had at a car dealership. Antonio was so helpful start to finish. There was no pressure, he really cared about what would make the most sense for me. I’ve recommen More

by nicolepelliccio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Nutley Auto Kia responded

Nicole No pressure - we are just focused on top notch customer service. Thank you for your business and your trust. Please drive safely. Anne and Jim Russomano Owners Nutley Auto

Helpful
March 20, 2024

Good and friendly service and very transparent about all costs involved with the car. Also very efficient and knowledgeable about the vehicles More

by Tilley1308
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Heredia Disla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Nutley Auto Kia responded

Tilley It's different here -- and we are proud of that. Thank you for recognizing our staff. Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

Helpful
March 16, 2024

Purchased a new 2024 Seltos. Kyle, Mitch and Chris were great and very knowledgeable. The whole process was stress free, this is the third car that I have leased from them and More

by tyank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Goldblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Nutley Auto Kia responded

T Love your Seltos. Thank you for your business and your loyalty. Safe Driving!! Anne and Jim Russomano, Owners Nutley Auto

Helpful
March 14, 2024

Met with Ulises Contreras Got exactly what I was looking for and worked well with pricing and everything. Would recommend. More

by Genxlora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ulises Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Nutley Auto Kia responded

Genxiora Congratulations! Thank you and Safe driving!!! Anne and Jim Russomano, Owners Nutley Auto

Helpful
March 13, 2024

Had a very pleasant car-buying experience at Nutley Kia. Ulises was a true professional. More

by goldalan16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ulises Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Nutley Auto Kia responded

Goldalan Thank you for your feedback and for working so well with Ulises and team. We are thankful for your business. Enjoy and please drive safely. Anne and Jim Russomano, Owners Nutley Auto

Helpful
March 12, 2024

Nutley kia are crooks. Evil people who take your money. Joelle.and.the.entire.staff.are.evil More

by teachfree8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Russomano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anne Russomano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Renee LaFiura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joelle
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Mar 12, 2024 -

Nutley Auto Kia responded

Takeerah: We have truly reached a low point in society when you disrespect those who spent HOURS with you trying to help you out of a horrific situation. Your anger should be directed at the person who sold you your vehicle and /or the person who has been responsible for maintaining your vehicle. You will need a DeVine intervention to help you with either a $5000 repair or to help you trade out of a vehicle that is worth $16,000 less than what you owe. Accusing our staff of being evil or being racist is not going to make your situation any better. Sincere Regards, Jim Russomano, Owner of Nutley

Mar 12, 2024 -

teachfree8 responded

The misdiagnosis of my vehicle not only inconvenienced me but also eroded my trust in your establishment's professionalism and competency. As a paying customer, I expect honesty, transparency, and accountability from the services I engage with. Unfortunately, my experience with Kia Nutley has left me questioning the integrity of your establishment and the quality of your services. My dissatisfaction stems from the misdiagnosis of my vehicle, which not only inconvenienced me but also revealed a concerning lack of professionalism and competence on your part. Moreover, the dismissive attitude displayed towards my legitimate grievances raises troubling questions about the possibility of racial bias within your establishment. As a member of a marginalized community, I cannot help but wonder if my experience would have been different had I not been a person of color. Like i said you all are crooks and racist scammers. You nor your staff were helpful and you know that. How does a bill go from$600 to $6,000. You and your staff are incompetent human beings. I would think twice before doing business with this unethical organization.

Mar 12, 2024 -

Nutley Auto Kia responded

Takeerah: As I already stated --- we have truly reached a low point in our society when anybody would refer to others as "incompetent human beings". This has nothing to do with a lack of honesty, transparency, accountability competency on the part of our team. The work we performed was diagnosed properly and any subsequent issues would have never been discovered without that repair. We also performed a Service Campaign and a Factory Recall issued by Kia Motors America in 2022 and 2023. In fact, there is a very good chance that had the computer update been performed in 2022 you may not be in this situation. I learned as a child "sometimes the truth hurts". Your truth must be extremely painful. You owe $16,000 more than you vehicle is worth and your vehicle has not been properly maintained resulting in a failed engine. You also failed to let us know that your vehicle has been serviced at another shop 5 times in the past year -- what were the issues and why not let us know? If you demand accountability I suggest you look elsewhere. We are very proud of the business we operate and will lean on the 7000+ reviews posted by our customers. Sincerely, Jim Russomano, Owner

Mar 14, 2024 -

teachfree8 responded

Im not reading your xx. You are scammers, point blank period. Your long dissertation is ignored as your an unethical entity and you will reap what you sew. Kick rocks your whole staff are crooks just like you.

Mar 14, 2024 -

teachfree8 responded

Many reviews say the same thing about your company. You charge people for an issue that you never fix Then you play dumb after the customer pays in cash. Customer drives home and the issue arises. U then say oh sorry its actually 6000 for repairs. 10 times the said amount and the problem was never fixed to begin with. You try to then lead someone to buy a car from you. Youre scammers. BUYER BEWARE OF KIA NUTLEY. Bad business. Awful people.

Mar 15, 2024 -

Nutley Auto Kia responded

Unfortunately your misguided accusation and inaccurate assessment of the facts will not repair or replace your vehicle. If I were in your position I would be angry just not with Nutley Auto. You may want to bring your vehicle back to the dealership that has been servicing (or not) your vehicle for the past few years. These issues did not just occur with your 1st visit to Nutley Auto at 109,000 miles.

Helpful
March 11, 2024

This dealership is amazing. The staff is very friendly and knowledgeable. My experience was fantastic....great people to work with More

by Carolinebailey63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ulises Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Nutley Auto Kia responded

Caroline We feel the same -- love working with our Amazing customers. Thank you for giving us the opportunity to work with you. Please love your new Nutley Auto Kia and drive safely. Anne and Jim Russomano, Owners Nutley Auto

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