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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,238 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,238 reviews

February 11, 2022

Kind customer service, frequent updates during service, great explanation of problem, fast service as well. More

by LEMONHERB30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

February 10, 2022

When I Arrived no one pulled my car around or showed me where my car was parked. So I spent more time than I would’ve liked walking around the parking lot looking for my car. More

by Aydugan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Juan Vazquez, Service Manager

February 10, 2022

The service was great, faster than I thought,Frank was so nice ,the place was clean and I love it!! More

by Florhdz88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

February 09, 2022

Would have been a 5*, but wait for oil change & tire rotation was over 2 hours. Understand no one's fault secondary to callins in this age of covid protocols, & was super busy. Reps courteous & caring More

by WASNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

February 08, 2022

Frank was great! Super helpful and explained everything. He also accommodated an additional service I was hoping to squeeze in. I really appreciated his help! More

by LENORE.LELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Oak Lawn Toyota responded

Thank you, Lenore. It's great to hear that Frank provided you with excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

February 08, 2022

Oak Lawn Toyota Service Dept keeps my Sienna running like new. The techs are fantastic! The Service team takes the time to explain maintenance and repairs to ensure that I’m driving a safe/reliable vehicl More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Carreon, Daniel Schnur
Feb 08, 2022 -

Oak Lawn Toyota responded

Thank you, Scott. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 08, 2022

My appointment time was honored, service was quick & complete, social distancing guidelines were stated, waiting room was clean. More

by kaimurray11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

February 08, 2022

Honest and respectful staff. Great service. Best of luck during these challenging times for both them and their costumers. More

by A.R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Thnaibat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Feb 08, 2022 -

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. It's great to hear that you had such a positive experience! Please don't hesitate to let us know if we can be of any further assistance. John Carnivele, General Manager

February 08, 2022

It’s very clean an the waiting room wasn’t jammed packed with people and the service tech are helpful More

by JPR760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

February 08, 2022

Poor costumer service and when is about the waranty they make everything to complicaded a More

by MORENOULISES33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose carreon
Feb 25, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please come see me when you come pick up your special order part and we will talk about it more. Juan Vazquez, Service Manager

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