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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,246 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,246 reviews

April 23, 2021

4-5miles away,personality some like good,very nice Saleman Jack.,when making appointments always get the time &date I decide,the service personal explans very well what’s needed & important of serving More

by romac9035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Makselan
Apr 25, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Jack and the rest of our team. We're glad to hear we delivered such a great experience! John Carnivele, General Manager

April 23, 2021

Never a time this staff hasn't taken care of me, wasn't what I thought but glad the team pointed me in right direction. More

by LYNEA F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan the porter helped me as well because I needed to run an errand.
Apr 25, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

April 23, 2021

Do NOT EVER go to this dealership. Manger yelling at me in the middle of showroom as he was showing and selling the car I put a down payment on. More

by gd
Recommend Dealer
No
Employees Worked With
John Carnivele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Oak Lawn Toyota responded

I wish I could get a hold of you, as I've been messaging you frequently for the past week. I understand it can be difficult re-enacting a negative experience, and as one of the managers of Oak Lawn Toyota, I would like to hear more about the incident. Without a name, number and and response back, it is difficult for me to help. We take great pride in each customer's experience, so please let me know how we can help. You are important to us, and I want to help make things right. Sincerely, Victoria Hampton

April 22, 2021

I had to drop the car off without an appointment. Daniel tell me I had to leave the car so they could check it. He called me the next morning told me what was wrong with the car and how much it would cost a More

by chaosrcn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Apr 23, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words for Daniel and our service team, and for taking the time to leave us this wonderful feedback! We appreciate your business! Juan Vazquez, Service Manager

April 22, 2021

Second time there, first time having some kind of work done. The job was done quickly and professionally, was happy with the results and help of the staff More

by richardj5732
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Richerme
Apr 23, 2021 -

Oak Lawn Toyota responded

Richard, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

Apr 24, 2021 -

richardj5732 responded

thank you and your team !

April 22, 2021

Excellent service dept. On time and does a thorough job. Explains and shows you why work needs to be done. Trustworthy and communicates well with you. More

by BIKEDOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

April 22, 2021

Oak Lawn Toyota has done an excellent job servicing my Toyota Camry for the past 18 years. I am pleased with all the work that has been done. Thank You! Aida More

by adia49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Colosimo Phelps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Colosimo Huber
Apr 23, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

April 21, 2021

Lauren was extremely helpful and very knowledgeable. She made my car buying process easy, painless and quick. I would recommend anyone to purchase with OLT. More

by raycurrier90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Boutos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. I'm glad to hear that Lauren and our sales team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! John Carnivele, General Manager

April 21, 2021

I am so happy I came in to see John Carnivele. He is the best!!! Everyone else that helped with my purchase was very pleasant also. Excited!!!! More

by LAURASLAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Thnaibat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Thnaibat, Marty Maggio
Apr 21, 2021 -

Oak Lawn Toyota responded

Thank you, Laura, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle! John Carnivele, General Manager

April 21, 2021

They over charged me and didn’t even have the nerve to call and let me know what was happening,I would never come to this shop again 😡nor referred anyone to this shop😡 More

by Sweettijo09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patryk Kilch
Apr 28, 2021 -

Oak Lawn Toyota responded

Hi Patryk, As I've been trying to reach you over the past week, it is difficult for us to look up your vehicle record without any contact back. We couldn't find a name or phone number under the posted name, so please let me know how I can personally make things right. We take great pride in customer service and satisfaction. If we overcharged you, we will certainly look into compensating you for any wrong on our behalf! Please contact Juan, our service manager, at 708-423-5200 or email me, Victoria, at victoria@oaklawntoyota.com. I look forward to hearing back from you! Victoria

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