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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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March 24, 2022

I've been a customer of this location for about 10 years. Every year it gets better. The customer service, transparency and attitudes of all are much appreciated. I shall return! Thanks Keith and the rest of More

by Griffinj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

March 24, 2022

I have dealt with Oak Lawn Toyota for about 20 years, both purchasing cars (new and used) and servicing the cars. I have never been disappointed with the service I receive. More

by ellen76quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Spee
Mar 25, 2022 -

Oak Lawn Toyota responded

Ellen, We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

March 22, 2022

Good service, competent people, honest evaluations. I feel they are really trying to help the customers. More

by coachfitz444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. Joseph and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

March 22, 2022

I have been with this dealership for over twenty years. I never had a problem with the work on my cars, More

by Dottie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Oak Lawn Toyota responded

Dottie, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

March 20, 2022

Arrived on time, started on time. All work completed within two hours. This was a scheduled maintenance oil change, tire rotation and safety check. More

by PJH116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Mar 20, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

March 20, 2022

Oak Lawn Toyota is the best car repair service I have used while owning my camary. More

by Smallybenz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Beris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Colosimo Wonais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Burba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Cotto, Vito Dinella
Mar 20, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

March 20, 2022

I walked in the office and no one acknowledged me i had to ask for help. And when I finally received help he seemed very irritated that I was there. He never gave me any explanation of what they were going More

by dmcigirl22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Apr 06, 2022 -

Oak Lawn Toyota responded

Thank you for providing this feedback, Diamond, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Thank you for supplying your contact information and someone from our management team will be in touch shortly. Juan Vazquez, Service Manager

March 20, 2022

They very kind, the gentleman that checked me out pulled my car out for me. He knew I was short of breath using oxygen. He was a service person. Thank you so much More

by Swiley1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Mar 20, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

March 20, 2022

Service was not good. No communication. I had to call multiple times to get an update. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit, Kim. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

March 19, 2022

Love this Toyota dealership. Very helpful and informative. I wasn't even 100% sure myself of the outcome. But they were and although I loved my used Toyota when I got it. They ma More

by carlossudor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 20, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

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