Ocean Cadillac

Still waiting on my order key and getting changed double because they can’t get paperwork together because they can’t get paperwork together More

Great service, very professional staff. Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! More

Adriana is very courteous and nice. She is on pointe! Great attitude and always willing to help. She is on pointe! Great attitude and always willing to help. More

Great service price and love my Cadilac XT6. Financing worked out. As well as car payment I was looking for. Will definitely be back Financing worked out. As well as car payment I was looking for. Will definitely be back More

Great service and the service advisor Orlando Castellón was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. More

The best Cadillac dealer service department I had to deal with in many years great customer service. with in many years great customer service. More

Excellent Customer service from Michael Lombrozo, he went extra mile to make the purchase happen extra mile to make the purchase happen More

This was my first visits and everything was as expected. I will be back for the next service. I will be back for the next service. More

A truly no hassle experience. My first time purchasing an auto on the internet and was not sure what to expect. Michael L is very knowledgeable about the whole process, registra My first time purchasing an auto on the internet and was not sure what to expect. Michael L is very knowledgeable about the whole process, registration, title transfer, and vehicle delivery. Couln't ask for better service!! More

We went to Ocean Cadillac (where we bought our vehicle) on May 21, 2024 for warranty service on the Air Conditioner of our Cadillac XT5. We asked the Service Department to correct an error on the expiratio on May 21, 2024 for warranty service on the Air Conditioner of our Cadillac XT5. We asked the Service Department to correct an error on the expiration date of the warranty. The mileage was not the issue. But we were being shortchanged on the warranty by 4 months. The Ocean Cadillac Service Department passed the buck stating that only Cadillac could correct it. We called Cadillac on June 10th and they redirected us to Ocean Cadillac Dealership and expressed their apologies for having been asked to make that call. The Cadillac representative called the Dealership, while we were still on the line, and told us that Ocean Cadillac would help us. Cadillac connected us to an Ocean Cadillac Service Representative named Kevin. Kevin said that the Finance people were unavailable and that a Manager would call us back. On June 10th, we also informed Cadillac and Ocean Cadillac that we were experiencing a "Check Engine" light and that we had a sense of urgency. Two days later, on June 12th, nobody had called back. We called Ocean Cadillac again, this time we were asked to go in person, since no one in the Finance Department nor the Service Manager were available. Ocean Cadillac is not committed to do this work under warranty. The warranty issue remains unresolved and in the meantime we still have the "Check Engine" light alert. Since it appears that we are not getting anywhere with this problem and we don't know the severity of that "Check Engine" warning, we took our XT5 to our nearest Advance Auto Parts store for a diagnostic reading. A non intrusive test, just a plug-in. Their device is an INNOVA 5210 in brand new condition. The diagnostic result is a Code "P0014" which reads "EXHAUST CAMSHAFT POSITION SYSTEM PERFORMANCE. DTC SEVERITY 2 OF 3. THIS MAY POSE DAMAGE." We are thus unable to use the XT5. We feel that Ocean Cadillac should correct the warranty paperwork, tow the vehicle safely to their dealership and repair our XT5 at no charge. More