Ocean Cadillac

It was good but nobody call me from there so I couldn’t tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never rec tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never received a phone call More

This was a wonderful experience!!!! Thank you so much David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back. David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back. More

Ocean Cadillac is the absolute worst dealership EVER and I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not profession I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not professionals at all. Be aware when you take your car there. In July, when scheduling my first maintenance I communicated that there were two other issues with the car. The leather on the dashboard was rolling up and the automatic windshield wipers never worked. You would think the NEW car you got less than 7 months ago would not have these types of issues. They picked up the car on July 8th and returned it the same day. I did not receive a call-in regarding the two issues; however, when the driver was dropping off the car I asked, and he let me know that most likely parts were being ordered and someone would reach out once received. From July 8th until October 18th (Three Months), I CALLED SEVERAL TIMES, and I mean I called a lot. Each time I was told either the part would arrive the following week and I would receive a call, or someone would call me back. I NEVER RECEIVED ANY CALLS. While speaking (one of the time) with Eddie in parts, I explained how upset I was that I keep hearing the same thing. I asked to speak with a manager, and he REFUSED. He said a truck was coming in today and he would call me back a 4pm If the part was not there, he would give me the information to talk to a manager, He never called. On October 18th spoke with Randy in parts, who seems shocked I WAITED 3 MONTHS FOR PARTS and was able to get Eric my “service manager” to call and schedule pick-up. On October 19th they picked up the car and returned it on October 22nd. Upon inspecting the returned vehicle, the driver side door WAS RETUNED WITH DAMAGE which was not there when they picked up the car. The company does have a policy for liability proposes and documents via a recording walking around of the car before and after drop offs. The pick-up video did NOT show any damage; however, the drop off video could not be found, how convenient. On 11/3, They picked up the car and provided a loner or complementary car. The Loner car had a FROG inside (alive) and I found it while I was driving, I thought I was going to die! Called on 11/8 to check the status on the car and was told all the service advisers were busy; however, someone would call me back, received no call back. 11/9 spoke with Eric, the car should be ready on 11/10. 11/10, Spoke with Eric the car is not ready it needs a clear coat which is a two-step process so if not Thursday then for sure Friday, received no call. I kept calling each day and was told someone would call me back and never receiving a call or it would be ready tomorrow. 11/17, Eric called at 2:30pm to let me know the car was ready for drop-off. The car was retuned UNWASHED and VERY VERY DIRTY. I could not see passed the dust to check the work and the floor mat on the drive side were covered in dirt and mud. Also there was a scratch that looks like they tried to touch it up and did a very poor job … I am exhausted from having to deal with Ocean Cadillac. More

Excellent Customer Service!!!!Very thorough Excellent Customer Service!!!! Very thorough process. Thank you to John Losada and Michael For all of your assistance. Excellent Customer Service!!!! Very thorough process. Thank you to John Losada and Michael For all of your assistance. More

I highly appreciated prompt and professional help. Both Petrina Cossentino and Barbara Gender were very attentive and friendly. Petrina Cossentino and Barbara Gender were very attentive and friendly. More

I got my dream car from . Everyone was so friendly and nice. I would recommend Ocean Cadillac nice. I would recommend Ocean Cadillac More

Es muy bueno y el trato excelente Gracias. Un lugar que recomiendo para comprar auto. recomiendo para comprar auto. More

I would highly recommend David Dill for any automobile purchase. David and Cenevy go above and beyond to ensure my family and I are always taken care of. If you're buying a Cadillac, Call David Dill! purchase. David and Cenevy go above and beyond to ensure my family and I are always taken care of. If you're buying a Cadillac, Call David Dill! More

Mr. Baho gave us to my wife and I an excellent attention and we will call him up again the next time. and we will call him up again the next time. More

Richard the GM was awesome, so was Mike in financing & Pat not my sales man just another salesman no to get to YOUR PROBLEM CHILD WAS & is a horrific & the VERY WORST SALESMAN In the history of man kind t Pat not my sales man just another salesman no to get to YOUR PROBLEM CHILD WAS & is a horrific & the VERY WORST SALESMAN In the history of man kind the chip on Mr.Enrique Capitol IS UNBELIEVABLE HE ACTUALLY PUT ME behind the whell of a 2018 white XT5 ( which I came back ) to purchase with GREAT HESITATION!!! Without giving ANY INSTRUCTIONS OF SAID CAR & speaking to me like he’s a Master Sargent in the Army . I did through some F Bombs but I told him I’m a gutter mouth his response to me & my wife was” that’s total disrespectful & we’re professional here” Wow I think Mr Enrique needs to be retrained in handling DIFFERENT types of customers. Sorry Enrique but YOU DONT TREAT PEOPLE THAT AT THE END OF THE DAY I KNOW YOU MADE A NICE CHUNK OF CHAIN OFF OF ME, but I know how all of this works not my first rodeo more like my last rodeo especially that I Had to throw YOU & ONLY YOU UNDER THE BUS, Tractor trailer, a train, I guess you get my drift Peace out my brother from another mother .btw by you putting me behind the wheel without ANY instructions at all puts Ocean Cadillac liable … later ( hopefully not) drill Sargent Sir lmfao More