Orem Toyota - Service Center

I had a 40,000 mile service performed. Wasn't notified when car was ready and no wash job. Wasn't notified when car was ready and no wash job. More

We have brought in our RAV4 multiple times because of faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sit faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sits in the seats and sees/feels how the heat is distributed in the seats. If you can’t feel the heat in the seats, or if you can only feel heat on one side of the seat, what’s the point? The rear heated seats in the back get hot, but not the front seats. We got a rental rav4 while our car was in the shop and the heated seats are 10x better than our hybrid rav4. I just thought Toyotas heated seats were crappy, until we got our rental. Now I’m convinced there is a defect or someone installed it incorrectly. The only thing the Toyota checks for the warranty is the heat output by connecting to a reader. Again, if it’s not felt, or if the heat is distributed unevenly, what’s the point of having it?! This is a serious problem, because this was a major factor in purchasing this vehicle. Very upset. More

Service was great! They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed! They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed! More

Just waiting on my quote for a new bracket for my exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed More

They are very kind. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. More

I have owned Toyota cars for more than 20 years and have always taken them to the dealer to be serviced. The service I have received at Brent Brown Toyota now Orem Toyota has been excellent. Communication always taken them to the dealer to be serviced. The service I have received at Brent Brown Toyota now Orem Toyota has been excellent. Communication on how long the service will take for my cars is crucial since I normally wait at the dealership. The Service Advisors I have worked with are great at keeping me apprised of timing, etc. I highly recommend Orem Toyota for servicing your Toyotas. More

Took longer than expected, however it was fixed to my satisfaction. My service rep was very helpful . satisfaction. My service rep was very helpful . More

Even with an appointment, I had to wait 45 minutes for them to begin the service. They also suggested some work (for $141) that no other dealer had mentioned, and that was for 4 other service appointment them to begin the service. They also suggested some work (for $141) that no other dealer had mentioned, and that was for 4 other service appointments. I think they were trying to make some additional money, ads the service was under warranty. More

Very helpful and polite with great service and love the service videos gives me a lot a confidence in there work service videos gives me a lot a confidence in there work More

I used my new windshield wipers for first time today and unfortunately discovered that they don’t work. Must be very poor wipers. I’m very disappointed. unfortunately discovered that they don’t work. Must be very poor wipers. I’m very disappointed. More