Orem Toyota - Service Center

Quick and easy process of getting first service maintenance. Service was fast and quick. Received a text when it was ready. maintenance. Service was fast and quick. Received a text when it was ready. More

I made an appointment for vehicle maintenance for first 6k miles. Upon arrival Service desk told me I didn’t need oil change just tire rotation-wish they told me on phone as I would have waited for 8k mile 6k miles. Upon arrival Service desk told me I didn’t need oil change just tire rotation-wish they told me on phone as I would have waited for 8k miles (now I have to return in 2k miles which is a hassle). They told me it would be a quick turn around since it was just tire rotation so I waited in waiting room. After an hour I got an email saying inspection was down but instructed me to wait until I was called. Waited another hour and half-total of 2.5 hours - and finally got someone at service desk to find status and they had no idea where my vehicle was. Very disappointed in this service and this is not the Toyota Care I’m use to especially after buying a $60k Land Cruiser. Felt very disrespected. More

The staff at Orem Toyota has been awesome. They are always helpful, caring, quick, and knowledgeable. We love taking our car here for maintenance. Thank you guys for everything! :) They are always helpful, caring, quick, and knowledgeable. We love taking our car here for maintenance. Thank you guys for everything! :) More

Nate went above and beyond after hours for me when we lost our key fob! He was the epitome of what customer service should be! Cannot thank him enough! lost our key fob! He was the epitome of what customer service should be! Cannot thank him enough! More

Kaleb was very friendly, professional and willing to help. We are very satisfied with the excellent service that we received. help. We are very satisfied with the excellent service that we received. More

Recall notice. Quick and friendly service! You had it done earlier than expected. Thank you! Quick and friendly service! You had it done earlier than expected. Thank you! More

I always knew your service center would pad the bill with unnecessary items, and I would be pressured. Your charges are way too high. unnecessary items, and I would be pressured. Your charges are way too high. More

AWESOME great customer service and friendly Drew and Brock was great to work with! Thanks Brock was great to work with! Thanks More

Caleb and the rest of the service guys were awesome. Very helpful and kind. Thanks Very helpful and kind. Thanks More

I would caution all to use extreme caution with this dealership. They will make promises they won’t keep, they do not disclose damage or issues, and overall are not trustworthy and demonstrate very shad dealership. They will make promises they won’t keep, they do not disclose damage or issues, and overall are not trustworthy and demonstrate very shady business practices. More