Orem Toyota - Service Center

Fast service. Our service rep, Milani was fantastic--friendly and efficient. Brent Brown Toyota does a good job. Our service rep, Milani was fantastic--friendly and efficient. Brent Brown Toyota does a good job. More

I showed up 15 minutes early for my appointment, checked in was quoted an hour for an oil change and tire rotation that’s with an appointment. Felt that was a little long but it is what it is. An hour and 2 in was quoted an hour for an oil change and tire rotation that’s with an appointment. Felt that was a little long but it is what it is. An hour and 20 minutes past to check on my truck. Apparently they put me under an employees name that wasn’t working that day. So I was forgotten about and was sitting there with name never being called nor informed that my service was completed. I waited around finally got someone to check on my truck. I spoke with the service manager that said to me no joking “what’s up” 3 times before I could get a word out. I was treated like a punk kid and he was too busy to take a 2 minute conversation. Terrible behavior on his part. More

I loved how Orin answered my questions and noticed the needs I had without overselling me. That was refreshing. needs I had without overselling me. That was refreshing. More

Have gone to this dealership for 25 years I give them an A rating always been satisfied. A rating always been satisfied. More

Fast and efficient servicing. Received text and email about the status of my vehicle which was really nice to know. Jaron was friendly and tried to find best possible solution for Received text and email about the status of my vehicle which was really nice to know. Jaron was friendly and tried to find best possible solution for my issue. First service went smoothly. Thanks. More

Milani, my service rep, did a wonderful job keeping me informed about what progress was being made. That helped a lot. informed about what progress was being made. That helped a lot. More

Service is arduous and slow. I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and h I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and half a day to get it installed. Three trips to the dealership. I love the Toyota cars, but the service makes me want to use a different dealership. More

Service department is second to none and the attention to detail is exceptional at Brent Brown. detail is exceptional at Brent Brown. More

Overall, the service center does fine, but if you own an NV passenger van, they struggle to service those properly. I have owned my van for 10 years, now, and have had repeated issues with this service cent NV passenger van, they struggle to service those properly. I have owned my van for 10 years, now, and have had repeated issues with this service center regarding the tire pressure monitoring system (TPMS). They rarely get it set properly when I have the tires rotated, resulting in me having to return to the facility for a second time to get them to reset the TPMS. Their prices are okay, if you get the Advantage Care package for the oil changes and tire rotations, but you can get parts like batteries and tires much cheaper elsewhere. More

Joel is the best! But everyone in the service department does a great job taking care of me & my vehicle! But everyone in the service department does a great job taking care of me & my vehicle! More