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Orem Toyota - Service Center

Orem, UT

4.2
5,077 Reviews

5,077 Reviews of Orem Toyota - Service Center

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February 17, 2024

I had my 30,000 mile service, they didn't reset the need maintenance again. Also bought new tires, when I got home I checked them out. I was missing to valve stem covers. Have emailed and talked on the chat More

by LARRYWALKER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota and I would appreciate the opportunity to speak with you about the level of customer care you received from our Service Department during your visit for your 30,000-mile service and to have new tires installed. Please contact me so we can discuss this matter further. Thank you, Customer Relations Manager 801-223-4406

February 17, 2024

She handled my service quickly, made it easy, and I felt she was honest. Thanks More

by BRENDACARTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

We appreciate your 5-star rating and kind words for our team at Brent Brown Toyota. Honesty and quick service is what we strive for. Thank you.

February 16, 2024

Quick with the answers and always easy to deal with. Will retain continued service with them. More

by BRETTMECH19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

At Brent Brown Toyota, our goal is to deliver efficient and straightforward service. We value your patronage and appreciate you choosing our team for your continued vehicle needs.

February 16, 2024

Great timely service! Always on time which certainly helps with my schedule. 5 stars again! More

by MELON_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

Thank you for your kind words about Brent Brown Toyota's punctuality. We value your time and always aim to provide optimal service. Appreciate the 5-stars!

February 16, 2024

Joel and the service team are always very kind and professional when I bring my truck in to service it, he always informs me about what is due, and if anything else is needed. He also takes care of an More

by ALLEN MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

We appreciate your kind words about our team at Brent Brown Toyota. It's great to hear that you've enjoyed the service experience with us. Remember, we're here for all your truck servicing needs in the future!

February 15, 2024

Good! When I come for an oil change I would like it if your service people would not do extra other things and limit the service to what I requested. More

by DJ2OREM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

Hello, Thank you for your review. We are happy to see that you enjoyed your recent service visit. If you would like to discuss the services completed on your vehicle, please contact us directly. Best regards, Customer Relations Manager 801-223-4406

February 15, 2024

Great service! I was greeted courteously and promptly by Kaua and was given directions to the waiting area. My service was done sooner than I expected. Great job! More

by DMAGGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Orem Toyota responded

Thank you for acknowledging our team's efforts at Brent Brown Toyota. Your acknowledgment of their prompt and courteous service means a lot to us. It's pleasing that the timeline exceeded your expectations.

February 12, 2024

Always efficient. Always thorough. Seemingly constantly busy; so impressive on time estimates. Could say it’s the “Chick-fil-A” of Service Drive-Thru’s. More

by tvanderwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive review and rating! We are delighted to know that you have had good experiences with us at Brent Brown Toyota and we are always here to help!

February 09, 2024

The speed of service was fast and the job was done quick. However, the employee didn't seem to bother to go over anything that was done during the visit and he seemed a little annoyed when I didn't want to t More

by Derek Jeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that your service was quick, we would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

February 08, 2024

I've enjoyed coming to this company for my scions services. Scheduling has been easy. More

by bevwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Orem Toyota responded

Thank you for the feedback! We are always here to help at Brent Brown Toyota and if you need anything else, please let us know!

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