Orem Toyota - Service Center

My service advisor was professional and courteous. My comment pertains to the dealership getting with the times on how service is provided. Here you pay for service and hope it gets done as you will n My comment pertains to the dealership getting with the times on how service is provided. Here you pay for service and hope it gets done as you will not be informed of anything other than the bill. I have gotten used to others dealerships sending videos to me from the technician performing the service with vehicle walk around, services performed and future recommendations. Here you can only hope things are getting done. More

Milani was nice, kind, energetic, and so incredibly helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! More

I recently bought a certified used 2021 Highlander, with warranty. After less than 3,800 miles the brakes were bad. They say it's my fault. We've had 3 cars services at Brent Brown Toyota over the past 15 y warranty. After less than 3,800 miles the brakes were bad. They say it's my fault. We've had 3 cars services at Brent Brown Toyota over the past 15 years, and have never had a brake issue. I'm very disappointed that I had to pay almost $300 for something that is obviously their fault. Maybe I don't understand what "Certified Used" means, or what the warranty covers after only 3800 miles and 6 months of ownership. More

The staff was friendly and willing to help. I appreciate how prompt and efficient they were. I appreciate how prompt and efficient they were. More

Disappointed. I was quoted a different price over the phone and I also received an email with that quote but when I took it to get it serviced I was charged $150 m I was quoted a different price over the phone and I also received an email with that quote but when I took it to get it serviced I was charged $150 more. I showed them the email and they said they couldn’t do anything about it. So I had to pay. More

Since I move to utah I been using this Toyota dealership they are giving always great service. they are giving always great service. More

great customer service. even suggested coupon. fast - stuck the appt time an took maybe 45 if even suggested coupon. fast - stuck the appt time an took maybe 45 if More

It was easy to take the car, be informed of my coverage and the information they were able to provide on the status of my car, very friendly staff and my car felt amazing after their service! I totally rec and the information they were able to provide on the status of my car, very friendly staff and my car felt amazing after their service! I totally recommend Toyota! More

Loved the Service work that Orem Toyota recently did on my 2020 Toyota Corolla, especially Joel Kitchen. my 2020 Toyota Corolla, especially Joel Kitchen. More

I was really impressed with my service experience. Lani my service advisor was friendly, communicative, and professional. I also enjoyed receiving a video from the service technician explaining their Lani my service advisor was friendly, communicative, and professional. I also enjoyed receiving a video from the service technician explaining their findings and recommendations (since I was worried something was wrong with my brakes). Lani was also kind enough to wait a few minutes after hours to ensure I was able to pick up my car the same day. Would definitely recommend getting your car serviced here. More