Otis Ford, Inc.

PAINLES EXPERIENCE Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchase Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchased a vehicle from there. And my mom won't go anywhere else. More

excellent sales rep Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle More

Best Salesman Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always been helpful especially Frank and Chris. More

Great place to deal with I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the first time .also want to thank John tamburino for helping me with my issue. More

Amazing Experience ! Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terribl Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terrible situation and Matt quickly worked very hard to help me. I couldn’t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car. More

Excellent Customer Service I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust an I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust and relationships are built when things are tough, not when everything goes well. I can truly say that Tom and the staff at Otis Ford have gained a loyal customer by demonstrating their commitment to go the extra mile and provide excellent customer service. More

So far no good I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but since Otis is closer I figured I'd go there cause was too busy with my business to do rear brakes on my dually. The quoted price was $450 less than when I went to pick her up. Brakes in rear seem OK but now the E brake wasn't adjusted like it should have been, they didn't adjust at all. Here's where it gets worse I call Otis to adjust E brake and make me another key and alarm remote. I take her home (5 minutes away if that), park her for the day. Next morning she's lacking power, won't hold steady idle at all. I bring it back to Otis to pay more money $$ for EBP sensor!! She's running better today but not perfectly like normal and engine temperature is running much hotter than normal. They put air filter assembly back improperly and didn't tighten clamps on air intake tubing. I'm afraid to bring her back there, all I wanted was my brakes done and now look!! More