Lou Caponi

I have purchased a number of vehicles from this dealership. Lou Caponi is a professional who took the time to treat me and my family like I would treat others. Great experience. dealership. Lou Caponi is a professional who took the time to treat me and my family like I would treat others. Great experience. More

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The way car buying should be My husband and I had an absolutely incredible car buying experience with Otis Ford. Thank you to Jeff Plitt, Lou Caponi, Jeff Winter and Carl Vail for My husband and I had an absolutely incredible car buying experience with Otis Ford. Thank you to Jeff Plitt, Lou Caponi, Jeff Winter and Carl Vail for their professionalism, kindness and truly above and beyond service. We had been incredibly anxious about purchasing a vehicle, weighed down by the stereotypes of fast talking high pressure car sales, and entered this experience with a ton of apprehension. Our experience at Otis Ford was the opposite of all the bad things we had read about purchasing a vehicle. All the staff we dealt with were patient, put zero pressure on us, were quick to answer our questions and address our concerns. Due to our own schedule and things that came up on our end, we had to change the (already agreed upon) delivery plans with Otis at the last minute and they accommodated those changes with grace and not a single iota of frustration or hesitation. We had traveled quite a way to come to Otis, but it was worth every mile of travel and we will definitely come back when we purchase our next vehicle. We can't imagine going anywhere else. We've had our car a few days now, and are so pleased. We got an incredibly fair price on the car, it was in absolutely excellent condition and it's been a dream to drive. If you are looking for a hassle free car buying experience, Otis Ford should be your first stop, and it will probably also be your last. From start to finish, everything about buying a car here was awesome. We really can't say enough good things about this dealership! Thank you to all the staff at Otis Ford for making buying a car such a good experience! More

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Platinum Explorer 2020 Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, an Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, and would highly recommend this dealership for sales and repairs. More

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Mark has our interest in helping us and we will look forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. More

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One of a Kind Lou Caponi is a terrific salesman and ambassador for Otis Ford in Quogue, N.Y. I've known Lou for ten years when I purchased my first new Ford and ha Lou Caponi is a terrific salesman and ambassador for Otis Ford in Quogue, N.Y. I've known Lou for ten years when I purchased my first new Ford and have since bought five more. The country would be a better place if all dealerships were modeled after Otis. Whether selling or servicing the staff is friendly, straightforward, honest, and the only sign of pressure is the air in your tires ! It helps that they are selling Fords which since 2008 (when the company did not take federal aid) have separated themselves from the competition. High quality, reasonably priced vehicles that hold up well are what you expect and get from Ford and Otis Ford in particular. Thanks Lou, you're the best. More

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Amazing Experience ! Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terribl Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terrible situation and Matt quickly worked very hard to help me. I couldn’t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car. More

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Attentive, friendly and professional. A small town feel worth traveling out of my way for. I've bought two cars there and will buy all of my cars there for as long as Lou Caponi is the manager. Lou has a worth traveling out of my way for. I've bought two cars there and will buy all of my cars there for as long as Lou Caponi is the manager. Lou has always gone out of his way to take care of me and my family. Keep it up Lou. Thanks for your help.... More

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I have worked with Otis Ford over the last 25 years. Most recently, Otis helped me get a new Lincoln Navigator. It was a seamless experience. Most recently, Otis helped me get a new Lincoln Navigator. It was a seamless experience. More

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Bought a used 2011 ford flex from Lou Caponi today. Also got to meet charlie Wyatt. It was such a pleasure to deal with such a true gentelman. The whole no pressure sale and delivery went so smooth, Lou got to meet charlie Wyatt. It was such a pleasure to deal with such a true gentelman. The whole no pressure sale and delivery went so smooth, Lou took a tremendous amount of time to explain every detail of the car and invited us to come back to a class for more information if we need it. This is a class dealership. There were also two ladies one was Kathy and I'm sorry can not remember the second ladies name who greeted us at the door but they were equally nice. Thanks again Bob and Barbara Nowakowski More

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My parents have been using Otis for years. Matter of fact I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany, and NYU. When I needed a replacement car a few years ago, i drove 80 miles to Otis and bought a 2007 Taurus which was an excellent family vehicle until my wife's Corolla died. traded in the Taurus for a 2013 Focus that is just an amazing automobile, that's MADE IN AMERICA (Michigan to be exact by Union Labor, something that was important to my family). I recommend this dealership because its been providing the same level of service, satisfaction (excellent) all the while maintaining a professional, no bull, and stable atmosphere. xxxx some of the people I know there have been there for years! Try that at any other dealership. You cannot buy continuity and Otis is just in a class by itself when it comes to consistency in delivering their products and handing customer's needs. More

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