Otis Ford, Inc.

Amazing experience!! Just want to thank Tommy Otis for being such a great person, willing to leave every customer happy. My son loves very much his new 2015 Ford Fiesta, b Just want to thank Tommy Otis for being such a great person, willing to leave every customer happy. My son loves very much his new 2015 Ford Fiesta, beautiful car. Thanks for help him and for make this possible for him. More

Great Customer Service!! Just want to thank Mr Otis for being such a nice person, willing to help and resolve any problem, it truly shows his professionalism and interest in e Just want to thank Mr Otis for being such a nice person, willing to help and resolve any problem, it truly shows his professionalism and interest in every customer. Thanks again for your kindnes words and for your valuable time. I'll recomend Ford Otis and I can assure every person to have a extraordinary car buying experience. More

Exemplary Service This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and thir This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and thirty-one hundred miles, I noticed excessive, uneven wear on the front tires. My initial impression was the camber was out of tolerance; however, upon professional evaluation it was toe that was out of adjustment. It was my hope that Otis Ford would stand behind their product and realign the front end, and I would deal with the tires. Hours after leaving Otis Ford I read the repair order/ receipt of work performed and came to realize that the service director authorized the replacement of both front tires. This was well beyond my expectations. This was my first purchase from Otis Ford which was a laid back, easy going, experi- ence; not at all aggressive and pushy which has been my experience elsewhere. I will recommend Otis Ford to everyone; This is a stand up company, with a professional staff. I cannot thank them enough nor can I give them enough stars for their exemplary service. More

Mark Layburn went above and beyond, making my Mom's shopping experience a pleasant one!!! He addressed all of my concerns Re: safety features and the overall capability of the Fusion. I feel he was a shopping experience a pleasant one!!! He addressed all of my concerns Re: safety features and the overall capability of the Fusion. I feel he was a straight shooter and didn't try to include any unnecessary information or costs. Being a small business owner, I appreciate Mark's time and would DEFINATELY recommend Otis Ford in the future!!! With my very best regards to All of the staff members (The Otis Ford Family ;-) Stephen M. Greenberg More

I had sold my house and was moving to California. The closing and the day I would leave was a Friday. On Wednesday I began having electrical issues with my 2011 Ford Econoline wagon. I called Otis which closing and the day I would leave was a Friday. On Wednesday I began having electrical issues with my 2011 Ford Econoline wagon. I called Otis which is about 30 miles away and they said bring the car in tomorrow morning, which I did. They got on the car right away and diagnosed it as a bad trailer brake control module, which was not an item kept in stock. Knowing that I had to leave on a trip the next day, Terry in the service department said" I'll overnight it if I have to" . The following day I packed all my remaining possessions in the van went to the lawyers for the house closing then on to Otis Ford where they promptly replaced the defective part.To top it off Terry found that this vehicle had an extended warranty purchased by the previous owner that I didn't know about .Terry sent me to Mark Latham and in about 15 minutes the warranty was transferred to me for a $75 fee.This was all done by Otis Ford in spite of my not buying the vehicle from them, nor the original owner buying from them, and knowing that I was moving across the country and would no longer be their customer. There are just not many dealers that give this level of service.I dought I'll find another dealership as good as Otis Ford. More