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Otis Ford, Inc. - Service Center

Quogue, NY

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12 Reviews

12 Reviews of Otis Ford, Inc. - Service Center

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June 12, 2020

Platinum Explorer 2020 Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, an More

by Eac1teach
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lou Caponi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Otis IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019

TERRIBLE RUDE SERVICE AND INCREDIBLY OVERPRICED - STAY AWAY! This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I b More

by JULIAHVALENTI
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Tamburino
February 14, 2018

Excellent Customer Service I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust an More

by Charles Bonomo
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Otis IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Otis Ford, Inc. responded

Thank you so much for this outstanding review! I am glad our team has worked together to make sure you were okay and good to go ! Customers always are right and come first!! Thank you for giving us the chance to fix a problem!! That is right, we have built a relationship of trust and we promise to never break that ! We hope you had a great christmas and we hope you have a very happy and healthy new year!!

January 16, 2017

38 years! The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. O More

by Nancy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Otis IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2016

So far no good I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but More

by Russell Maass
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John /Steve
Jun 10, 2016 -

Russell Maass responded

I have to apologize to Otis Ford for my previous review, even though it seemed to much like a coincidence it wasn't. I jumped the gun and should know better because I worked in the automotive repair field for 15 years with independent shops and a dealership. I had a bad injector on it's way out and it must have went right after I picked up my F350. I'm very sorry for jumping the gun and hope this response to my own review helps repair some of your reputation.

December 11, 2014

Exemplary Service This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and thir More

by maribou51
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Department-John & Frank
Dec 13, 2014 -

Otis Ford, Inc. responded

Thanks for taking the time to submit this review Michael. We try very hard to take care of our customers, and it is always nice to hear some positive feedback! Enjoy your F-150!

November 26, 2013

I had sold my house and was moving to California. The closing and the day I would leave was a Friday. On Wednesday I began having electrical issues with my 2011 Ford Econoline wagon. I called Otis which More

by cpe04
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Terry in service dept
Nov 27, 2013 -

Otis Ford, Inc. responded

Thank you for sharing your story! We always try our best to help, no matter what the circumstance and we really appreciate you taking the time to share your experience. Enjoy California!

June 28, 2012

I am able to rate that I am highly satisfied with Otis Ford, and the employees mentioned, today and for the past 23 years. My parents before that for another 23! I receive high quality service (maintena More

by kevincre
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Layburn, Terry Robinson, Chris Rizzo, Irene Golding
March 18, 2010

I was always told to not get your car serviced by a dealer as they always inflate the prices, and try to get you to service things on your car that don't necessarily need service. Otis Ford in East Quo More

by mfavichia
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Rizzo
March 18, 2010

The folks at Otis are very friendly and helpful. They completely looked over my Smart Car and found there was a warranty issue which they alerted to me to bring to my dealership to get repaired and cover More

by Shutternick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Rizzo
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