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Otto Cadillac
Albany, NY
2,159 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,159 reviews
August 19, 2022
I had an appointment scheduled for 9am for an oil change. They asked if I preferred to stay, I asked them to call me when it was finished. I called the service department back at 12:45pm looking for an updat They asked if I preferred to stay, I asked them to call me when it was finished. I called the service department back at 12:45pm looking for an update and they let me know my car was still getting worked on. At 1:30p, they called me to let me know my car was done and I rode over to the dealership. I sat in the waiting room for another 25 minutes before asking the secretary a status update, and she brought me back to the service department that let me know it was then going through the car wash. I asked them why they called to tell me my car was done before it was actually done and they told me that they get cars done in the order they come in, despite the fact that I had an appointment 6 hours prior. This caused me to lose out on an entire days work since it took the majority of the day for this routine check to be completed. More
by mjlovely88
Verified CustomerEmployees Worked With
August 18, 2022
The service department were just perfect. They fixed my electrical issues in no time. Great staff and service. They fixed my electrical issues in no time. Great staff and service. More
by hassanalkurabi
August 16, 2022
Great service and prices were more than fair service center was great and fact a loaner was offered was great center was great and fact a loaner was offered was great More
by Telatubby60
August 15, 2022
Superb service and customer accommodation is always. This is a remarkably customer friendly dealership but always delivers the best tactical and Customer Service. This is a remarkably customer friendly dealership but always delivers the best tactical and Customer Service. More
by lesapple1177
Employees Worked With
Other Employees :
Melissa D'Errico, Jeff Wright, Dawn Crossley
August 15, 2022
Very disappointed amount charged for approx 3 hours of labor is outrageous . Was told Jon receipt of estimate that the job would take most of the day. Was charged $716.00 in labor! WOW! labor is outrageous . Was told Jon receipt of estimate that the job would take most of the day. Was charged $716.00 in labor! WOW! More
by mlabbe
Employees Worked With
August 13, 2022
Quick service and great communication, a really fantastic experience. I will always take my vehicles back here for service. experience. I will always take my vehicles back here for service. More
by johnnyserrell
August 09, 2022
Dealer knowledge about Cadillac but service is severely overpriced with parts and labor at a premium price. overpriced with parts and labor at a premium price. More
by daveben57
Employees Worked With
August 09, 2022
Bill in service is always great to deal with. The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robb The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robbery-IT ONLY COMES WITH A - YEAR WARRANTY! Come on Cadillac that excessive!!! More
by debbi62
Employees Worked With
