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Otto Cadillac
Albany, NY
2,143 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,143 reviews
September 02, 2019
Good job, as usual Service department spot on, quick and thorough. The service staff reached out to me in advance to be sure that all needed service was scheduled. Wor Service department spot on, quick and thorough. The service staff reached out to me in advance to be sure that all needed service was scheduled. Work was completed on time and the car was returned to me washed and ready to go. More
by coachal518
Verified Customer
August 29, 2019
easy. pleasant friendly service. no pressure. Good review of options. Test drive was comfortable. Customer attention and service seems to be a priority so it was an friendly service. no pressure. Good review of options. Test drive was comfortable. Customer attention and service seems to be a priority so it was an easy choice to stay with Otto. More
by DSTACK2
August 29, 2019
I LOVE MY ESCALADE & OTTO !! ❤️😀 I’ve been getting my cars at Otto Cadilac for the past 28 years ! BEST SERVICE hands down ! Billy in service is precise ...detailed & professional ! I’ve been getting my cars at Otto Cadilac for the past 28 years ! BEST SERVICE hands down ! Billy in service is precise ...detailed & professional !! Mike in Sales goes above and beyond to make sure the car dream of becomes reality ! Ian in finance makes the finance piece a breeze ...Chris does all in his power to get you the best deal ! Would never go anywhere else !!! Love Otto & Cadillacs also when I go in for service calls I feel like part of the family ! More
by MICHELLE61
August 29, 2019
Very Knowledgeable Decan & Ian were very helpful. They were very knowledgeable and helpful in answering our questions. Decan would have laughed today when I hit the wr Decan & Ian were very helpful. They were very knowledgeable and helpful in answering our questions. Decan would have laughed today when I hit the wrong button and the volume was at full power. I pulled over and had an audience. I think they were just admiring the car!! ha ha More
by ELM91138
August 26, 2019
2019 XT-5 Shelby was very professional and friendly at reception. Steve and Declan were also very helpful and friendly....I appreciate the time they took to m Shelby was very professional and friendly at reception. Steve and Declan were also very helpful and friendly....I appreciate the time they took to make me feel comfortable about my purchase. Working with Ian on financing was easy and hassle free. More
by BRAGUCCI33
August 21, 2019
Excellent purchase experience Great experience purchasing a new (to me) 2016 Cadillac CT6. Smooth transaction with an easy to deal with, low pressure staff. Thank you Steve, Mike, Great experience purchasing a new (to me) 2016 Cadillac CT6. Smooth transaction with an easy to deal with, low pressure staff. Thank you Steve, Mike, Ian and the entire Otto team. More
by rickgrabowski
August 21, 2019
Excellent Service From arrival until you leave you are made to feel welcome. The service was and always has been excellent. I highly recommend Otto and it’s employees From arrival until you leave you are made to feel welcome. The service was and always has been excellent. I highly recommend Otto and it’s employees. More
by vanmar21
Employees Worked With
August 20, 2019
let down Kind of disappointed we the fact of car not being washed and the fact that the car was left on the far side of lot .away from service area. Ma is 85, Kind of disappointed we the fact of car not being washed and the fact that the car was left on the far side of lot .away from service area. Ma is 85, in very good health, just that she brings friends and family to other dealerships and she sees them bring their car around, heater or ac on, washed, door opened for them, etc. just that personal touch. After all this is Cadillac these are foreign dealerships the others go to. More
by GREENTRUCKSUPPLY
Employees Worked With
August 20, 2019
Great service Excellent service in a timely manner and service manger always informing u about the service on you car w clean waiting area w coffee and water TV fo Excellent service in a timely manner and service manger always informing u about the service on you car w clean waiting area w coffee and water TV for viewing More
by 104kid
August 19, 2019
outstanding always friendly and thorough. All the staff very nice. Comfortable place to wait. Had coffee and got some work done while car was being serviced always friendly and thorough. All the staff very nice. Comfortable place to wait. Had coffee and got some work done while car was being serviced More
by KREIENP
Employees Worked With
