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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,724 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,724 reviews

June 24, 2026

Bill in service always makes it a pleasurable experience They take care of my vehicle and sees that it gets what it needs and makes sure that I am satisfied with the service More

by snakepit028
Recommend Dealer
Yes
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Jun 25, 2026 -

Otto Cadillac responded

Thank you for leaving such a great review for Bill and our team at Otto Cadillac! We appreciate your support and look forward to serving you and your vehicle in the future.

June 23, 2026

they got the part they set up the appointment. There was a little problem with a bolt, but they called me and told me to keep the loaner car till the next day and once it was ready, they called me More

by nursesuzan
Recommend Dealer
Yes
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Jun 24, 2026 -

Otto Cadillac responded

We're glad we had the right part and got you back on the road smoothly at Otto Cadillac! Thanks so much for your patience and understanding, Suzan.

June 23, 2026

Great, fast service. I trust this dealership Friendly, fast service whenever I get my car serviced. I trust the service advisor and never feel like they are trying to sel More

by ccarmer
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Jun 24, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about our quality service advisor and consistently efficient service process! We truly value your trust and loyalty, and we look forward to assisting you in the future! - The Otto Cadillac Team

June 23, 2026

Great - but constant texts for feedback get annoying Service is always great and the service dept is very good More

by ccarmer
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 24, 2026 -

Otto Cadillac responded

We apologize for the text requests, but we’re glad to hear our service team does a great job! Thank you for choosing Otto Cadillac and for sharing your feedback. See you next time!

June 23, 2026

Wouldn't inspect car because of window tint Owned at least 6 Escalades all had tint More

by kimdesorbo
Recommend Dealer
No
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Jun 24, 2026 -

Otto Cadillac responded

Section 375 (12-a) of the NYS Vehicle and Traffic Law does not allow a windshield or front side windows that are dark. The windshield and front side windows cannot block more than 30% of the light. Seventy percent or more of the light from the outside must pass through the window. This law also applies to the rear window unless the vehicle has outside rear-view mirrors on both sides. The mirrors must give the driver a full and clear view behind the vehicle. Rear side windows must also allow at least seventy percent of light from the outside to pass through the window if the vehicle is classified as a station wagon sedan hardtop coupe hatchback convertible A vehicle falls into one of these categories if it is labeled “Passenger Car” on the Federal ID label found on the left front door panel. It is illegal to sell, offer for sale, or install glass that does not comply with this law. It is illegal to operate a vehicle with glass that does not comply with this law. Effective January 1st 2017, an examination of tinted or shaded windows will be required during motor vehicle inspections. https://dmv.ny.gov/inspections/tinted-windows

Jun 24, 2026 -

Otto Cadillac responded

I'm sorry for your disappointment, Kim; however, the laws have changed. New York now has very strict laws on tint. We used to be able to inspect tinted vehicles, but we are no longer able to. Let me know if you have additional questions or concerns. Best, Roger Prentiss - Service Manager - 518-869-5000

June 23, 2026

Bill is always kind funny, helpful. It's like I have known him for ever. Everyone that I deal with at the Otto great! More

by Tracieseward19
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 24, 2026 -

Otto Cadillac responded

It's awesome to hear you've had such positive experiences with Bill and our team here at Otto Cadillac! Your feedback means a lot to us, Tracie.

June 23, 2026

Great customer service . I went just to look at the 2017 XT5. And ended up buying.. professional service!! More

by reborrero1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Otto Cadillac responded

Congratulations on your new 2017 XT5! Thank you for choosing Otto Cadillac and for sharing your experience with our team. Safe travels!

June 19, 2026

I had a few issues with my vehicle and they handled them quickly and efficiently More

by pmassaroni
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 22, 2026 -

Otto Cadillac responded

Thank you for leaving Otto Cadillac your positive feedback!

June 19, 2026

Everything from dropping the car off to getting the service done and receiving the repair was excellent More

by pmassaroni
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 22, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your glowing review! It means the world to our team!

June 17, 2026

Mike way above and beyond to get me car so I wasn't stranded on a very important day and Bill got my car fixed and back to me quick More

by captbritt
Recommend Dealer
Yes
Employees Worked With
A salesman named Mike and Bill was the service writer
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Jun 18, 2026 -

Otto Cadillac responded

Thank you for sharing your appreciation for Mike and Bill! We're glad they could assist you during a critical time. We hope you'll consider Otto Cadillac for any future needs.

Jun 18, 2026 -

captbritt responded

Yes i will as long as i have my cadillac i will continue to get it serviced there

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