Otto Cadillac

came in for an oil change, as I am in the waiting room I get a text from the sales dept. saying that they are looking for used cars just like mine. what a dick sales tactic, here i am enjoying a cup of coff get a text from the sales dept. saying that they are looking for used cars just like mine. what a dick sales tactic, here i am enjoying a cup of coffee and I am getting sales pitched if I was looking to trade I would go to sales not service. Second text is from the service dept. saying that the work has started and the cost was going to be something like 86 dollars or something like that.Then the service person comes to the waiting area to inform me that several other things were wrong with the car; TPMS,rear brakes and rotors,alignment needs to be done, flush tranny and differential.Its funny how when the car was there in October none of this was found then.I had new tires and an alignment done at a shop in October so in 6 months I need another one done, I am bringing my car today back to the place that did the tires and alignment, LET'S SEE WHAT THEY SAY! I would be more than happy to share the print with you!Then when I go to pay for the oil change the price was 140.00 so I questioned that and I was told the text in fine print says that parts are extra, are you xxxxing kidding me an oil change includes the xxxxing oil! Just like when you order a hamburger it comes on a roll they don't charge extra for the roll! So a 140$ oil change turns into a 2,200$ bill. Well I don't think that I will be giving your dealership any 5 star reviews!! More

Very efficient and accomplished quickly. The service person discovered an unknown problem and recommended the repairs. The service person discovered an unknown problem and recommended the repairs. More

Everyone is always friendly they take time to hear your needs The facility is always clean. needs The facility is always clean. More

Straightforward and honest. This was our second purchase and we will be back next time also. This was our second purchase and we will be back next time also. More

Excellent customer service. Vehicle was in and out quickly. They offered extra service that would be beneficial to the vehicle and offered a coupon Vehicle was in and out quickly. They offered extra service that would be beneficial to the vehicle and offered a coupon More

Absolutely amazing working with Billy every time I come in. Straight forward, honest, and you know your vehicle will be taken care of. in. Straight forward, honest, and you know your vehicle will be taken care of. More

We travel 3 hours away to continue to deal with Otto. Excellent customer care. And service Excellent customer care. And service More

Always top notch care Always professional, kind, courteous, and fast Very good at the job have the reason I continue to buy Cadillacs over and over the service department is fantastic courteous, and fast Very good at the job have the reason I continue to buy Cadillacs over and over the service department is fantastic More

Best dealership in the Capital region Been buying cars from them for 40 years. We'll go nowhere else. from them for 40 years. We'll go nowhere else. More

Bill is always great and helpful. I've brought 4 of my cars to him over the years. I've brought 4 of my cars to him over the years. More