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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,755 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,755 reviews

July 15, 2026

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. More

by lisawhitman62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 14, 2026

Beautiful dealership… beautiful cars…. Very friendly and professional staff…. Excellent experience…. Pleasure to buy a car thre More

by frliqour47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Otto Cadillac responded

Thank you for describing our dealership as beautiful, friendly, and professional! We appreciate your business and your support. Enjoy your new car, and we hope to see you again at Otto Cadillac!

July 14, 2026

Well received like I was family. Great interactions and explanations I did not feel like I was pressured into repair that was unnecessary. The loaners Are Fantastic. More

by grille73
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Jul 14, 2026 -

Otto Cadillac responded

Your review made our day! We love making our guests feel like family, and we’re glad you enjoyed a no-pressure, friendly experience. Thank you for choosing Otto Cadillac!

July 11, 2026

As always it was great service I wilk definitely return to the dealership for future service on my car More

by marrettalane
Recommend Dealer
Yes
Employees Worked With
I believe his name was Bill Mclean
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Jul 13, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for your glowing review! We look forward to serving you in the future.

July 11, 2026

Quick and detailed I was impressed with how transparent the staff was and the energy they gave off made me more confident that i was in good hands More

by marksr306
Recommend Dealer
Yes
Employees Worked With
Bill m
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Jul 13, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about our transparency and service! It makes our day to read your review. We hope to see you back at Otto Cadillac in the future, Mark.

July 10, 2026

Exceptional Everyone is kind and personable and very knowledgeable Always want to make sure you are pleased More

by Hedleykaren0
Recommend Dealer
Yes
Employees Worked With
Bill the service manager
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Jul 13, 2026 -

Otto Cadillac responded

We're happy to hear our team delivered exceptional service, Karen! Thank you for choosing Otto Cadillac Inc.

July 09, 2026

Had a great experience at Otto Cadillac. Steve was professional and thorough, He went above and beyond to answer my questions and address my concerns. No pressure No car guy stuff, Just a gr More

by ddemers78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

Otto Cadillac responded

Hi David! We’re so happy you enjoyed your experience with Steve and the team. Thanks for choosing Otto Cadillac, and congrats on your new 2023 Chevrolet Silverado!

July 08, 2026

Can't say enough about working with Steve. He worked hard to find the exact vehicle I wanted and was in constant contact with me throughout the entire purchase process. The vehicle was beaut More

by ksmith614
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Otto Cadillac responded

We appreciate your feedback! It's great to know Steve helped you find exactly what you wanted and kept you informed the whole way through. We look forward to serving you again at Otto Cadillac. Enjoy your new vehicle!

July 07, 2026

Every interaction with the Otto team has been professional and positive. Tom, Mike and Ryan were a delight to work with. More

by dgalcorn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kenneally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleks Gentile
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Jul 07, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We're happy to hear Tom, Mike, and Ryan left such a positive impression. Your support means the world to us!

July 06, 2026

Everything from the minute I drove in was handled effectively by friendly professionals. The work performed was completed timely and the vehicle was delivered in great condition. More

by hghpks
Recommend Dealer
Yes
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Jul 07, 2026 -

Otto Cadillac responded

We're delighted to hear about your seamless and timely experience with our service team at Otto Cadillac! Safe travels and we look forward to seeing you next time!

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