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Otto Cadillac

Albany, NY

4.8
2,577 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,577 reviews

February 27, 2026

Your service is ex excellent. Your pricing is way too high. Final bill came in $100 over estimate. More

by PHIL CARLSON
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
Mar 02, 2026 -

Otto Cadillac responded

Phil, we apologize for not meeting your expectations with pricing. We appreciate your feedback and would be happy to discuss this further at any point. Thank you, Roger Prentiss - Service Manager - 518-869-5000

February 27, 2026

So far the dealership has been very pleasant to me. Been there twice in the past few weeks for minor issues with my used car purchase, but service has taken care of those issues promptly. More

by dsader518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your kind words about our team! We have your back!

February 27, 2026

No lol One, two ,three, four ,five,six ,seven ,eight,nine ,ten,eleven,twelve, thirteen Four more words ,perfect More

by cyatthetop88
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 27, 2026 -

Otto Cadillac responded

Thank you for the five-star review! We hope to see you again at Otto Cadillac!

February 26, 2026

Bummer that the coupon was for front brakes only and not the rear but great job. Car is running better than when we brought it in!! Brakes working great. More

by maryzsells
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 27, 2026 -

Otto Cadillac responded

We are pleased that we could repair your brakes and improve your ride but we apologize for any confusion regarding our coupons, Mary. We will address this with my team to ensure all details are clear moving forward. Thank you for choosing Otto Cadillac and for sharing your experience!

February 26, 2026

Honest and friendly. Always updated at every stage. Every question was answered. Car is running great. Bill McLean is the man! More

by lyncht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Otto Cadillac responded

Thank you for your great feedback about Bill and the team! We’re pleased to hear your car is running great. We all appreciate your business at Otto Cadillac.

February 25, 2026

All work was completed to my satisfaction. Was provided a loner which was a great help. More

by lams3653
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 25, 2026 -

Otto Cadillac responded

We couldn't ask for a better review of Otto Cadillac. Thanks so much!

February 24, 2026

Dissatisfied with the extended warrenty Have a cracked manifold but the manifold is part of the exhaust system not seperate so the warrenty declined claim More

by sglawlor319
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 25, 2026 -

Otto Cadillac responded

We're sorry you're dissatisfied with the extended warranty. Please reach out directly so our team at Otto Cadillac can discuss this further with you.

February 23, 2026

Driving into the service area I definitely felt welcomed. Everyone there greeted me with a smile. As far as fixing my car, it was very fast. I cannot say enough about the service department, they're great. More

by Princess
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Feb 24, 2026 -

Otto Cadillac responded

Knowing you felt so welcome made our day! Thank you for choosing Otto Cadillac Service Department and for sharing your experience. Safe driving!

February 23, 2026

This Dealership took great care of me during my purchase experience! I would deal with them again! More

by gcrguilbeau
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2026 -

Otto Cadillac responded

Thank you for the positive feedback! We're glad you had a great experience and would recommend us at Otto Cadillac.

February 22, 2026

I called on Saturday morning regarding a flat tire, Billy said no problem bring it right in we'll take care of you. I got there and was in and out under 15 minutes. More

by CTHOMAS-ODELL
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Feb 23, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about Billy and the team! We are thrilled to hear we could help you out so quickly. See you next time here at Otto Cadillac, Thomas!

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