Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,143 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,143 reviews
April 13, 2025
I expressed concerns after my test drive of my 2023 Jaguar’s low coolant light coming on. My salesman made it appear to be no big concern and the vehicle’s coolant was simply “topped off” instead of be Jaguar’s low coolant light coming on. My salesman made it appear to be no big concern and the vehicle’s coolant was simply “topped off” instead of being sent to a certified Jaguar service repair shop to be diagnosed why the coolant had dropped such a significant level. Since my 4 months of ownership, the vehicle is now on its 4th extended stay at Jaguar for a chronic ongoing, daily coolant leak and pungent coolant burning smell from under the engine cover. The car is not safe and thus far has not been able to be repaired. Edit as of April 14, 2025: I received a call from Meghan Serrell, the General Manager today, who is now aware of the issues the car has been going through and has restored my hope, offering a buyback if the vehicle cannot be repaired properly. This was very reassuring and shows good faith on their part. We agreed to keep in touch after this 4th repair attempt from Jaguar to remedy the situation. More
by dbucci35
Verified CustomerEmployees Worked With
April 11, 2025
No pressure, positive people Kept us informed on progress, comfortable waiting area and let us know of the promotions! progress, comfortable waiting area and let us know of the promotions! More
by ellawcollins
April 09, 2025
Both Dan and Ryan were fantastic to work with. I never thought I would buy anything other than a Subaru but after driving the Cadillac Optiq, I don't think I will be going back to Subaru. I never thought I would buy anything other than a Subaru but after driving the Cadillac Optiq, I don't think I will be going back to Subaru. More
by benchad
April 09, 2025
Great. ...Great.....Great The best place to buy a car. Thank you for my Pathfinder. ...Great.....Great The best place to buy a car. Thank you for my Pathfinder. More
by pr.cristianmihailpreda
Employees Worked With
April 08, 2025
It has been a wonderful experience. Well organized and professional. I would highly recommend. Every step of the process has been pleasurable and positive. Well organized and professional. I would highly recommend. Every step of the process has been pleasurable and positive. More
by jeffreymatthews
Employees Worked With
Bill at service. It was a wonderful and professional experience.
April 08, 2025
TOP NOTCH TREATMENT AND SERVICE. FROM SALES TO SERVICE, WE ARE VERY IMPRESSED AND WILL RETURN. START OF A GREAT RELATIONSHIP. FROM SALES TO SERVICE, WE ARE VERY IMPRESSED AND WILL RETURN. START OF A GREAT RELATIONSHIP. More
by jeffreymatthews
April 08, 2025
This dealership is very responsive, attentive to customers, and seemingly very transparent. A good experience. customers, and seemingly very transparent. A good experience. More
by jerrigleason51
April 07, 2025
The people were very pleasant, knowledgeable and helpful. My service work was completed in a very timely manner! My service work was completed in a very timely manner! More
by rthomp1
Employees Worked With
April 06, 2025
The sales person (Michael) went out of his way to get us the car that we wanted. There was almost no haggling over price and the process of picking out and financing. The car went extremely smoothly and qui the car that we wanted. There was almost no haggling over price and the process of picking out and financing. The car went extremely smoothly and quite quickly. More
by mbligh
April 05, 2025
The dealership is a bit small which is not a problem but when busy can be quite overwhelming. The staff and mechanics overall are very nice, responsive and accessible. The only issue I had was an attempt to when busy can be quite overwhelming. The staff and mechanics overall are very nice, responsive and accessible. The only issue I had was an attempt to make me pay for a power seat switch that worked when I brought the vehicle in to be serviced. But in the end I did not pay for the power seat to be fixed so overall I cannot complain. More
by Maxup1829
