Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,577 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,577 reviews
February 16, 2026
Amber was decisive. Repaired the items best as possible, though some were electronic and will be monitored for the future. Repaired the items best as possible, though some were electronic and will be monitored for the future. More
by Bubbi
Verified Customer
February 16, 2026
Everything always runs smooth down there when I bring my car. never have any problems great staff. car. never have any problems great staff. More
by Bill
February 16, 2026
From the first time my Husband and I met Steve, he was genuine, honest, and dedicated to proving accurate information with no pressure, no wool pulled over our eyes, and very personable. When we called hi genuine, honest, and dedicated to proving accurate information with no pressure, no wool pulled over our eyes, and very personable. When we called him back three months later, he remembered us all the way from Maine, and gave us the same attention and detail from 300 miles away! he worked effortlessly with my office to complete the purchase, and the service after the sale was just as enjoyable! Thank you Steve, and Otto Cadillac! More
by danielle66
February 13, 2026
I have been with them for years working with Steve LeMon and Bill Mc Lean. I have been treated like family and have received 110% service . I have sent people to Otto as you can depend on the best service and Bill Mc Lean. I have been treated like family and have received 110% service . I have sent people to Otto as you can depend on the best service bc around Albamy More
by ROZZ360
February 13, 2026
Said he would send me pic pictures of problems. Did not... I called asked to send again...never got them and No follow up. $220 all point check up. Only 20 minutes and Could have let me see problem Did not... I called asked to send again...never got them and No follow up. $220 all point check up. Only 20 minutes and Could have let me see problem While up in lift. With No pictures I'm not spending $1k Terrible service and process More
by Bonanno.michael33
Employees Worked With
Bill
February 13, 2026
Everyone in the service department was very willing to go the extra mile to accommodate me. They all did a great job. the extra mile to accommodate me. They all did a great job. More
by MCARLSON4
February 12, 2026
great friendly service good people to work with would highly recommend for all yorercar needs highly recommend for all yorercar needs More
by smt63
February 12, 2026
Had an appointment @8:30. I was prompt, checking for a leak. Also there for an interior clean. Some warranty work also. Received a call an hour later said would call next day. I was prompt, checking for a leak. Also there for an interior clean. Some warranty work also. Received a call an hour later said would call next day. No loaner offered, car was ready 3:00 pm next day. Work was performed ok. More
by pasqueton
February 11, 2026
Service department is always great. Very helpful. They are upfront and honest when answering any of my questions. It is much appreciated. Very helpful. They are upfront and honest when answering any of my questions. It is much appreciated. More
by nualablanchard
