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Otto Cadillac
Albany, NY
2,191 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,191 reviews
May 05, 2025
I wasn't contacted about my car for 5 months. I had been waiting to hear when it would be ready. And never did and when I called to inquire. I was informed that Bill was unsure that my vehicle wa I had been waiting to hear when it would be ready. And never did and when I called to inquire. I was informed that Bill was unsure that my vehicle was still in the dealerships possession. And had thought I had abandoned it. I was then told I could pick it up but the battery was dead since it had been sitting. But someone from service would be able to jump me and Bill verified that they would still be there when I was able to come by to get my car. I then get there just after 6pm the agreed upon time and no one from service is there to jump my vehicle. The whole situation is absolutely ridiculous and my issue with my vehicle wasn't even fully fixed More
by Kdworakowski13
Verified CustomerEmployees Worked With
Bill
May 04, 2025
They are always helpful and professional, when automobile that l purchased from another dealership was inot there for me, they were. They were great. that l purchased from another dealership was inot there for me, they were. They were great. More
by ginam
April 30, 2025
Expensive but excellent service and they had a loaner for me which was perfect. They fixed my Escalade quickly and were very nice. me which was perfect. They fixed my Escalade quickly and were very nice. More
by jovennapelton
April 29, 2025
Sean went above what was needed when he got my garage door opener back for me. door opener back for me. More
by Jlord512
April 29, 2025
They guided me with the service that is necessary for my car, my first EV. I was in and out so quickly, less than 30 minutes. Great customer service from Amber. She was friendly and knowledgeable. car, my first EV. I was in and out so quickly, less than 30 minutes. Great customer service from Amber. She was friendly and knowledgeable. More
by ginaralston
April 29, 2025
My experience with Otto has always been excellent with service and staff. Top notch dealership! service and staff. Top notch dealership! More
by FLYROBYN
April 28, 2025
Amber and Bill in service were awesome ! Vehicle was delivered on time and done perfectly Vehicle was delivered on time and done perfectly More
by hugeld
April 27, 2025
Dealership is the best I’ve ever had. Great pricing, service and timely repairs. Appointments are on time and the service department personnel is second to none. Great pricing, service and timely repairs. Appointments are on time and the service department personnel is second to none. More
by mjegolfman2
