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Otto Cadillac - Service Center

Albany, NY

4.7
1,208 Reviews

1,208 Reviews of Otto Cadillac - Service Center

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May 28, 2024

she was excellent and very impressive so efficient professional what else you want me to say let me go More

by mgy0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

I allays receive excellent service. The staff keeps you fully informed as to the required service. From making the appointment to leaving after the service, the staff treat the custome More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

The detail shop does excellent work. They are professional and get the job done in a timely manner. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Great customer service and communication. Love the texts and status updates. Amber is wonderful to work with from Otto More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Only two Caddy dealerships in the area. One can’t be too choosy. Maybe next time I’ll give the other one a try. More

by dogfather25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Bill and Amber were great. Got me in and out in time. Got everything done that I wanted, and nothing I didn't. More

by Butterbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

I historically work with Bill in service and he is one of the reasons I remain an OTTO customer, he goes the extra mile to help and he is always there when you need help the most. More

by frankoliv234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Great experience with Steve the salesman and a great experience with the service department getting a couple things fixed on my car very pleased thank you More

by billduell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Fantastic service and customer support. We choose Otto for the way they treat us as customers and the quality of the vehicle. More

by paulot.truchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Sales good. Service manger (the male) arrogant know it all. I will not step foot in Otto again due to him More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve LeMon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Otto Cadillac responded

Sorry to hear that you had a less than desirable experience while visiting our service department. If you would like to discuss this matter with me directly, my information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

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