Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,647 Reviews

1,647 Reviews of Otto Cadillac - Service Center

Sort by
August 01, 2025

Amber was very accommodating and understanding of my busy schedule. Very friendly and professional and made sure my service went smoothly. KelleyJo had my loaner ready as promised and was a pleasure to inter More

by edritz133
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 13, 2025 -

Otto Cadillac responded

Thank you for sharing your experience with Amber and KelleyJo! We're happy they provided you with seamless and professional service. We can't wait to welcome you back to Otto Cadillac!

July 31, 2025

Otto Cadillac shines every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. More

by saderrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Otto Cadillac responded

We’re happy to hear you’re consistently impressed with our team. We look forward to serving you again. Thank you for being a part of the Otto Cadillac family!

July 31, 2025

The service manager does a excellent job, service department also does great! I would recommend Otto to anyone, More

by martylesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Otto Cadillac responded

Thank you for recommending Otto Cadillac! We're thrilled to hear that our service manager and team did an excellent job. See you next time!

July 30, 2025

Service manager was very professional and personal. He handled the repair expeditiously and we were very pleased. More

by dstamler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Otto Cadillac responded

We are pleased to hear you had a professional, efficient, and overall positive experience working with our team. Thank you for choosing Otto Cadillac and we hope you will continue to work with us in the future. Safe travels!

July 30, 2025

Dealership is always very professional and service is always top-notch The service was prompt and very professional More

by lindacrodelle
Recommend Dealer
Yes
Aug 13, 2025 -

Otto Cadillac responded

We’re so grateful for your continued business and support! Thank you for choosing Otto Cadillac and for sharing your feedback about our professional and timely service team. Safe travels! Ian Maher - General Sales Manager - 518-869-5000

July 26, 2025

Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Otto Cadillac responded

Scott, thank you for choosing Otto Cadillac and thank you for sharing your experience with us! We look forward to seeing you next time. Safe travels!

July 26, 2025

They took me in quicker than I had been told to expect I was a 'walk-in'), thoroughly looked for evidence of my complaint, explained what they did to try to prevent it, and didn't charge me because they cou More

by Brother Louie
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 13, 2025 -

Otto Cadillac responded

Your feedback means a lot to our team! We are glad we could assist and ensure your visit was seamless. Thank you for choosing Otto Cadillac and please feel free to reach out if there's anything else we can do for you! Safe travels!

July 26, 2025

Hospitable, fast, professional. If you place conjunctions, verbs, prepositions, adjectives, adverbs, nouns, pronouns and interjections into my previous response, you'd have your thr More

by Brother Louie
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 13, 2025 -

Otto Cadillac responded

Thank you for this review! We’re happy the Otto Cadillac team made it a five-star experience. See you again!

July 24, 2025

Friendly, professional and timely. Glad to use their services. Great experience all a round. Thank you. More

by lizandkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ceresse (sp)
Aug 13, 2025 -

Otto Cadillac responded

We're so happy you enjoyed your experience with Otto Cadillac. Thank you for choosing us and sharing your feedback. Safe travels!

July 24, 2025

Great team. Always focused on providing good service. Appreciate their desire to make sure all concerns are addressed. More

by TROYBSANO
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 13, 2025 -

Otto Cadillac responded

Thank you for sharing your feedback about our team, Troy! Customer satisfaction is our top priority, so it's wonderful to hear that you've had such a positive experience. We look forward to assisting you again at Otto Cadillac. Safe travels! Roger Prentiss - Service Manager - 518-869-5000

...
5
...