Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,571 Reviews

1,571 Reviews of Otto Cadillac - Service Center

Sort by
August 31, 2023

Bill McLean has to be the best in service truly outstanding keep up the great work will always bring my Cadillac here to be fixed in the future thank you so much More

by tut3480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Service dept (Bill) extremely accommodating and always pleasant. Called for service for oil change for a very last minute important trip. Fit me in with no problem even though already busy. Great job! More

by Judi Hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

The service team was extremely friendly and quick to take care of my service needs. More

by dawntherrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

My first service appointment. I was greeted by a very pleasant service attendant. The area was very clean and neat. You can tell how well Otto Cadillac operates by the staff. Eve More

by Cjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

Very professional and clear on describing what is needed. Not pushy and very accommodating! I choose Cadillac because of Otto and their service team. More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Declan, Dawn Crossley
August 24, 2023

Very friendly and was complete in a timely matter thank you for your friendly service More

by Joe@tri-cityroofinginc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Amber was great! She was very helpful and tried hard to facilitate our needs. The dealership was good too but my son picked up the car and drive 2 miles and the car More

by OVIDAVLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Just recently I ordered a new XT5. Steve was a pleasure to deal with. The service department is second to none. Billy always takes care of me and satisfies my repair needs. Even on More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

People are great service was quick and efficient would reckomend it to anyone for there next car More

by fdflanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
August 23, 2023

A Professional and excellent service. Would highly recommend for all service needs. Great experience. Wouldn’t go anywhere else More

by Omaha1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
67
...